Business / Donna Klein And Marriott International
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Autor: anton 30 December 2010
Words: 694 | Pages: 3
The company has to deal with its lower-wage employeesÐŽÐ‡ work-life balance issue.
1.The work-life balance program was ignored by lower-wage workers because they couldnÐŽÐ‡t afford that program.
2.The lower-wage workers were depending on management for assistance with more serious issues not just child-care or referral programs.
3.Managers spending upwards of 50% of their time to solve employeesÐŽÐ‡ numerous personal issues.
4.Extremely high turnover among the companyÐŽÐ‡s lower-wage employees.
1.Managers spend a lot of time on solving employeesÐŽÐ‡ personal issues. They could have more time to focus on the companyÐŽÐ‡s strategy if the issue is solved.
2.The company is in the service industry. High standard service is the companyÐŽÐ‡s competitive advantages. More than three-quarters of the companyÐŽÐ‡s employees are hourly employees. They provide the service to customers. Their personal issues will directly affect the quality of the service that they provide. Thus affect the companyÐŽÐ‡s profit.
The companyÐŽÐ‡s existing program is not working. Lower-wage employeesÐŽÐ‡ personal issues are still unsolved. The company is wasting money on the program. The managers are wasting time on solving lower-wage employeesÐŽÐ‡ personal issues. Unsolved employeesÐŽÐ‡ performance is threatening the companyÐŽÐ‡s high standards of service. Therefore, in order not to keep losing money and time, the company need to start finding solution for this issue as soon as possible.
No one in the senior management team was talking about lower-wage employees with respect to work life challenges. Their existing work-life balance programs were more toward to professional employees. They are useless for lower-wage employees.
Managers spent more than 50% of their time on solving lower-wage employeesÐŽÐ‡ personal issues because there is no program within the company that can help those employees. Company is losing money because the high turnover and existing useless work-life balance programs. Lower-wage employees are providing lower standards of service because they are struggling on their personal issues. All of these are affecting the companyÐŽÐ‡s profits.
Senior management didnÐŽÐ‡t care much about the lower-wage employees. Donna has to find a way to persuade them to pay for any new benefit programs. She has to find a cost-effective way to solve to issue.
Donna has already noticed about this issue. She did some research and knows about lower-wage employeesÐŽÐ‡ needs. She could start dealing with this issue right away. Therefore, the company doesnÐŽÐ‡t have to hire some one else to solve it. This saves money and time for the company.
1.Do nothing about the issue. Lower-wage employees are easily replaceable. Implementing those programs to help them may more expensive than hire new employees.
Advantages: The company doesnÐŽÐ‡t have to spend time and money on developing the work-life balance programs.
Disadvantages: The quality of service will be decreased. MangersÐŽÐ‡ time will be wasted on solving employeesÐŽÐ‡ personal issues. Employee morale will be decreased. This will also cause high turnover, absenteeism and tardiness.
2.Implementing work-life balance programs that target to lower-wage employees. The company could listen to its employees and do focus group to see what its lower-wage employeesÐŽÐ‡ needs are. Then develop and implement programs to help them solve their issues. The program should be cost-effective. They should include not just child care but also financial support, education and training, elder care, etc. Most of the service should be provided in different languages due to the diverse workforce that the company has.
Advantages: This will increase employee morale, improve the quality of service and decrease turnover rate. It will also have positive effect on the companyÐŽÐ‡s reputation. Thus attract more candidates. Managers will have more time to focus on companyÐŽÐ‡s strategy.
Disadvantages: Developing and Implementing those programs are expensive and time consuming.
We recommend the company to do alternative two. Three quarter of the employees in the company is lower-wage employees. They are the one who provide service to customers. Since service is the companyÐŽÐ‡s key competitive advantages, we think the company should implementing programs that can help them balance their work and life. By doing this, their lower-wage employees will work more efficient and provide high standard of service to the customers. Although the company has to spend a lot of money and time on developing and implementing those programs, the return of investment in the long term is considerable.
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