Hrm Activities

Work Activities

* Manage and maintain all year or seasonal lodging facilities.

* Observe and monitor workers' performance to make sure that company rules and procedures are being followed.

* Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.

* Answer questions about hotel policies and services. They also resolve customers' complaints.

* Arrange telephone answering service, mail delivery, and answers customers questions about area.

* Use computers to order food and beverages, or prepare reports.

* Purchase supplies or services from outside vendors, such as laundry, repair, and trash.

* Inspect hotel for cleanliness and appearance.

* Coordinate front-office duties and resolve problems.

* Greet and register guests.

* Show, rent, or assign rooms or cabins.

* Collect payment and record money earned and spent.

* Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.

* Interview and hire staff.

* Assign duties to workers and schedule shifts.

General Activities

* Inspect hotels to gather information and monitor surroundings and decide what needs to be done.

* Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.

* Make decisions and develop plans for how to manage

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