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Autor: anton 31 March 2011
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Organizational Behavior Terminology and Concepts Paper
Professor George Knipfing
December 18, 2006
An Organization that works together and is dedicated to the improvement, and empowerment of the business, in my definition, this is what I call the cornerstone of that business. The opportunities for a business to flourish, is put on the responsibility of having an effective organizational team, within the company. Many businesses today are finding that the use of, well established groups, within their organizations, have helped to enforce and organize the businessâ€™s ultimate goal; the continued success of the business. Among the group, there are certain qualities that are needed in order for this goal to be accomplished. An Organization must have complete understandings of these areas, Organizational behaviors, cultures, diversities, communications, effectiveness, efficiency and be able to learn from oneâ€™s mistakes.
Having an understanding of the word organizational behavior, one has to know the meaning. â€œOrganizational behavior is the study of human behavior in an organizational settings, the interface between human behavior and the organization, and the organization itself. The study of organizational behavior is important because organizations have a powerful influence over our lives.â€ (Griffin & Moorhead) Within all businesses, there are many behavior patterns. I can relate this to my many experiences on being part of a team, when I was a previous employee, of the Waffle House Restaurants.
Waffle House is a southern franchise that has had a large impact on the southern states. The examples of this companyâ€™s success have lied upon their understanding of their staff and the customers, in which they attract. Learning to be distinctive in nature, they have managed to successfully integrated a complete system, based on their employeeâ€™s abilities. Waffle House has never been one of those restaurants that use paper orders, but in fact they use a call a system, in which the waitress, verbally calls the order to the cooks themselves. The cooks in return call back the orders and are able to memorize each individual order that they receive.
The showings of constant communication amongst the employees are phenomenal. Each employee has to be dependent on each other, to maintain their abilities to serve the customer in an efficient or what we called, in an organized manner. Allot of the customers did not use English as their first language. I found myself learning small amounts of vocabulary in other languages, for the task to complete customer orders given by many foreigners. Many of the waitresses that were being hired were able to speak more than one language. With more communication skills being use within the Waffle house, it gave a bigger business advantage of drawing in more potential customers.
Having to work for such a diverse company, I found out that diversity played a big part within the company. Waffle House has always been viewed as a southern thing. Many of its employeeâ€™s are a direct implication of the south. I have rarely seen foreigners being hired within this organization. I remember a time that someone did apply for the position that barely spoke English. This person did not speak any of the popular languages, such as Spanish, or French. Her dialect was so strong that it made it, hard to understand her orders. Because Waffle House was created by diversity, in nature, they were not going to give up. Change was part of their motto, and it was always good for business. To me, showing diversity means that you are willing to adapt for the greater good of the company.
Behavior and Culture can sometimes go hand and hand, on the job. That is why these two definitions have a significant meaning in the work force. Sometimes
The way a person behaves or is seen in nature could be a direct result of the personâ€™s nationality, as well as their childhood and adult upbringing. Vice versa, to be able to have a well-structured group it is important to have an understanding, of each employeeâ€™s beliefs and how they may apply to everyday life. Waffle House has always been able to respect the culture of every employee. My upbringing was always inspired by the need of religion. When I became part of the team, the first thing that I said was I would not work Sundays. I was then asked why; I had made such a request.
I told them that Sunday was considered the lordâ€™s day. Because many celebrate in the form, of types of religious prefaces, that was the one thing that Waffle House did not deny their employees. I was granted that day off on schedules. You may ask why does this connect with Organizational behavior? I find that when you have satisfied your employees, whether it is religious request, personal, or even financial, this in returns has a bearing on the way a person will perform, within the jobsite. Meaning the standard of how one carries themselves amongst other members of the team.
Last but least we are left with Organizational learning within the business and how it can change the results of the common goal. The concept of the learning organization is that the successful organization must and does continually adapt and learn in order to respond to changes in environment and to grow. Once it has established what they are, learning organization must constantly challenge its processes, instructions, assumptions and even its basic structure. The true learning organization is redesigning itself constantly. (Wikipedia.org)
Organizational Behavior by Gregory Moorehead & Ricky Griffin, 7th Edition
Retrieved on December 17,2006 on
Wikipedia: Description of organizational learning
Retrieved on December 17, 2006
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