Miscellaneous / Organisational Behavior
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Autor: anton 09 June 2011
Words: 794 | Pages: 4
Organisations are necessary for achieving certain goals and objectives which are difficult to achieve by individuals alone For example, consider the case of your own education. Can you get education without taking admission un a school or collage? Yes, you can, by making necessary arrangements at home, but that education may not be acceptable in the society. In this context, many questions arise: How to recruit, train and effectively manage people to maximize people and so on. According to Misra,G. Organisational behavior, which is also referred to as OB, is a multidisciplinary field of study which investigates the impact of individuals, groups, and organisational structures on behavior within the organisation for the purpose of applying such knowledge towards improving an organisation's effectiveness.
Managers get things done through other. They make decisions, allocate resources, and direct the activities of others to attain goals.
According to Luthans Fred an effective manager (70%) spent more time on HR management and communication than average managers (49%) and successful managers (59%). When the Hawthorne experiments were conducted it was discovered that workers seem to work harder when an informal social system is created. They had a strong need o co-operate and communicate with fellow workers. Managers need to develop interpersonal skills to effectively do their job. OB replaces intuition with systematic study. It looks at relationship, attempts to attribute causes and effects, and drawing conclusion based on scientific evidence rather than a feeling not necessarily supported by research. OB is contributed by many other disciplines like psychology, sociology, anthropology, political science and social psychology. Thus it helps the managers to understand an organization process at a micro and macro level. We are now in the 21st century; the world is changing at an ever increasing rate, the onset of globalization and multiculturalism. To effectively work the managers need to adapt a management style which can ensure that all cultures and identities are treated fairly within our organisation. Organisation has to be flexible to cope up with the demands of this ever changing technological world. Managers need to create an internal environment, so that people involved, can work effectively and are satisfied with their job. Individuals differ from one other, often conflicts are found among the groups, OB helps managers to adapt management style which can remove such conflicts and satisfy those workers. Keeping in mind these diversities managers should ensure that they treat all workforces equally; there should be no place for discrimination. Managers also satisfy the different needs of different employees. Suppose if one the employee is not satisfied with his current job, the employee will obviously won't work to his full potential. OB helps the managers to deal with such situation; it helps the manager to understand the root cause of the problem. If the problem is work related, managers using techniques like Job-empowerment, job-enrichment or just by simply motivating the employee or giving them some decisional making responsibility, the managers can satisfy its employees needs. We are now in a age where "Customers are the King". Customer retention and customer satisfaction should be the prime focus of the organisation. OB can help the organisation to improve its performance by showing how managers and employees attitude is associated with customer retention. OB helps to create an culture where the organisation is customer centered, shows method to please a customer and how to deal with them. Organisation should also keep a track on its products; it should ensure that customers are satisfied with the quality of the products, proper feedback of customers is very important.
According to Stephen.P., "Today's manager needs to create an ethnically healthy climate for his or her employees, where they can do their work productively and confront a minimal degree of ambiguity regarding what constitutes right and wrong behavior". This statement is very true, employees always go though many stress, whether it is peer pressure or work related pressure, it's natural that that employee will break the rule. Managers should right clear and strictly defined ethical codes to guide the employee to approach to work and also work related problems.
Well on the whole, I think OB study is gaining importance, it is needed almost everywhere. It not only tells the manager what to do but also how to do. It tells the manager which managing style to adopt deal with the environment of the organization like effectively dealing with a problem, how to communicate with your colleagues, etc. It helps the managers to adopt with the rapidly changing world. OB not only develops new skills in managers but also helps in improving the existing qualities.
Ð’â€¢ Misra,G. (2003) - Introduction to Psychology Part II, New Delhi: NCERT
Ð’â€¢ Donnelly,R. (2000) - School Of Management Thought, Edinburgh:CAPDM
Ð’â€¢ Stephen,P. Ð’â€“ Organizational Behavior, 10th Ed., New Jersey:Orentice-Hall Inc.
Ð’â€¢ Dr.Kahn.H (2000) Ð’â€“ Organisational Behavior, Edinburgh:CAPDM
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