Problem Soultion-Interclean, Inc

Problem Solution: InterClean, Inc.

InterClean is one of the leading sanitation cleaning companies in an 8 billion dollar industry (University of Phoenix, 2008). The current situation at InterClean is the change in customer preference. InterClean is finding customers are no longer wanting mediocre products that clean and kill germs. Customers are moving towards the green movement and are wanting cleaning products that are safe for the environment. In order for InterClean to reach a profit, the organization is going to have to find a way to full the rising demands of the customers. To keep up with the needs of the customers, InterClean wants to reconstruct its business to provide the solutions and services the customers are wanting and still offer high quality products at the same time (University of Phoenix, 2008).

Situation Analysis

Issue and Opportunity Identification

InterClean is facing new challenges as they create new strategies and move into new markets. InterClean has always been to fill any gaps and sell products in certain areas but as the organization moves into the future they will encounter problems with personnel and training. The acquisition of Envirotech will help reduce some of these needs for the organization but with the current plan to expand the organization into larger markets will require training and additional employees (University Phoenix, 2008).

InterClean has started off on the right path by evaluating the current employees to determine if their skills are needed in the future with the organization. Unfortunately, from the evaluations taken in attachment A (University of Phoenix, 2008), the current employees do not rank high in the areas needed to make the new vision a reality. In addition, the ability for the current employees to attain the skills needed for the future is ranked below average (University of Phoenix, 2008). However, the Envirotech employees evaluation in attachment B (University of Phoenix, 2008), were the complete opposite. Not only do the employees possess the skills currently needed but they also scored above average in the willingness to learn additional skills (University of Phoenix, 2008).

The results from the evaluations create a dilemma as to what kind of training is needed in the future. One major factor during the change is the vision of the organization involves creating teams to provide the solution which will help decrease the difference in the two organizations as the workforce is combined. This factor will help InterClean match experts and leaders with the portion of the organization that does not possess the leadership and expertise.

One of the areas InterClean is concerned with is the cost of training but training and the costs associated are essential with any new vision. Dreher and Dougherty state “we show that devoting resources to training is essential in a TQM environment and that performance measurement needs to be wide in scope and be at both the results and process levels” (Dreher and Dougherty, 2001). InterClean will need to provide the best training in order to meet the vision of the organization.

InterClean has communicated the new vision to its employees and the employees of Envirotech. The communication will help the organization reach its vision. The issue lies in communicating the vision to the employees, the need for the change and the vision for the new company must be thoroughly communicated to all employees” (Dreher and Dougherty, 2001). Lack of communication in an organization can result in many issues including low morale, rumors and loss of valuable employees. This has become evident in the organization already. “Water cooler” conversations are already taking place and allowing some of these issues to surface. InterClean will need to stress the importance of communication and show the employees where they will fit in the organization and what future expectations will be. A. Bell stated this about recruiting: “a key differentiator of success for organizations competing to recruit, develop, inspire and retain talented people,” (Bell, 2005, p. 1).

Stakeholder Perspectives/Ethical Dilemmas

The major stakeholders in this organization contribute to the issues that arising with the new vision of the organization. The stockholders are interested in growth and positioning of the organization. Furthermore, the stakeholders are concerned with the ability to create profits for the organization. The management of the organization is concerned in satisfying the stockholders. This has caused the management to look at a new vision that will help increase profits and move the organization into the future. The management also has a responsibility to the employees. The management should know how the employees feel and what motivates the employee’s performances. The employees of the organization have an interest in the organization. If the organization succeeds, then the employees have a secure job. The employees rely on the organization and management to provide the training needed to perform the best job possible. The employees also have an interest in their future. The customer is interested in receiving quality service that will fulfill their needs.

Problem Statement

InterClean has the opportunity to embark on a new evolving cleaning and sanitation industry, by creating a new wave of innovative ways to clean, through full service package services that include high quality products that are environmentally safe. Realizing the problem as an opportunity can produce solutions that will allow the organization to reach its end state goals.

End-State Vision

The three-step process to obtaining goals is “forecasting, goal setting, strategic planning, program implementation, and evaluation” (Dreher and Dougherty, 2001). The end-state goals of InterClean are to rise above its competitors and to become the top sanitation organizations in the industry. The Chief Executive Officer of InterClean would like to see the organization provide a full range of cleaning services before its competitors (University of Phoenix, 2008). Comparing the present state with the future goals can help with the goals to merge Envirotech with InterClean and have the employees trained and ready before the unveiling of the new organization. This will comprise the sales force to be acquainted with each client. This objective along with the development of the products will need to be accomplished by the established deadline of six months. The targeted goal after accomplishing these tasks is to raise sales and profits by 40% by the

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