Technology / System Analysis And Design Methods
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Autor: anton 12 October 2010
Words: 4465 | Pages: 18
THE PIZZA HUT FRANCHISE OWNED BY MCR PRIVATE (LTD.) IS A RAPIDLY GROWING ORGANIZATION WITH ITS NEEDS EXPANDING AT A RAPID PACE.
THE SYSTEM ITSELF IS UNRELIABLE, AND CONTAINS ITS SHARE OF ERRORS. AFTER CAREFUL INVESTIGATION AND ANALYZING THE PROPOSED SOLUTION TO UPGRADE THE SYSTEM WILL BE GREATLY FELT IN TIME TO COME.
THE SIMPLICITY AND PROFESSIONALISM OF THIS NEW SYSTEM WILL SURELY TAKE THE ORGANIZATION TO A NEW ERA. TO A SYSTEM WERE PERSONAL TOUCHES, REQUIREMENTS AND NEEDS FULFILL AND SATISFY EACH NEW DAY AT MCR PRIVATE (LTD.)
Table of Contents
1 Executive Summary
2 Introduction and Over View
4 Phase 1-
 Brief Statement of Problem Opportunities, Or Directives
 Problem Statements
 The Project Goals
 Brief Statement Of Expected Solution
5 Phase 2-
 Constraints Matrix
 Fishbone Diagram
 Analysis of Current Sales System
 Model of Existing System
 Cause and Effect Analysis of Existing System
 Detailed Recommendations
6 Phase 3-
 Functional Requirement
 Non-Functional Requirements
7 Technical Feasibility
Phase 4- Design
 Proposed Solution 1
 Proposed Solution 2
 Physical Data Flow Diagram of the Ordering System
 Modular Customizations
 Centralized/Automated administrative processes
8  Proposed System's
 Database Diagrams
9  Ideal Diagrams
 of the
 Proposed System
Pizza Hut began operation as a single pizza shop run by two brothers, Dan and Frank Carney, in Wichita, Kansas on June 15, 1958. The chain grew to 43 restaurants in 1963 and 296 in 1968. Pizza Hut went public in 1969 and was acquired by PepsiCo, Inc. in 1977. By 1981 Pizza Hut had become the largest pizza restaurant chain in the world both in sales and number of restaurants.
Pizza Hut franchisees exemplify the entrepreneurial spirit which launched its system back in 1958. Through interest and initiative, the Pizza Hut system was able to develop new territories both in the United States and overseas. Today, franchisees and joint venture partnerships account for more than half of the Pizza Hut system's total units. The development on the international front is a good indication of the growth that has characterized our system. Following the opening of the first international restaurant in Canada in 1968, Pizza Hut restaurants quickly appeared in Mexico, South America, Australia, Europe, the Far East and Africa. Today, Pizza Hut operates in 84 countries and territories throughout the world.
Franchise in Pakistan
MCR is a private limited company, incorporated in August 1992.It is the sole franchisee for Pizza Hut in Pakistan.
From the humble beginning in 1993, MCR (Pvt.) Ltd. now owns and operates 14 restaurants in seven cities with anticipated sales well above the level of Rs.800 million. In addition the same store sales growth level is exceeding 25% on a system wide basis which symbolizes the acceptance and popularity of the brand in this market.
Introduction and Overview
This project analyses and monitors the sales and
â€¢ Sales Monitoring System
â€¢ Ordering Processing System
The Project has 5 phases
â€¢ The preliminary Investigation Phase
â€¢ The problem analysis phase,
â€¢ The requirement analysis phase,
â€¢ The design phase
The system running in the MCR Private Ltd and all of Pizza Hut outlets is a completely MS-office based system running mainly on MS-Excel and Outlook Express.
Order Processing System:
â€¢ In this office automated system increases complexity because all the order taking/transactions are manually entered which Increases risks for errors
â€¢ It is increasingly time consuming
â€¢ Large no of excel sheets to maintain.
Sales Monitoring System
â€¢ Difficult to track customized sales.
â€¢ Difficult to manage due to complexity of the system i.e. large no of sheets.
â€¢ It time consuming trying to manage sales mixes, and customized reports
Brief Statement of Problem Opportunities, Or Directives
The existing information system of MCR Private Ltd. is an office automated system. The system consists of the following modules.
â€¢ Order processing system
â€¢ Sales Monitoring System
Order processing system of the Customer
Order processing system of the Restaurant
Sales Monitoring System
 In this System order placement process occurs when all the orders are taken on paper and fed into the system, resulting in an invoice and multiple order receipts.
 It is a lengthy process.
 Lengthy process increases workload.
 Daily/weekly supplies ordered by phone/e-mailing receipts handled manually and fed in to the system.
 Increases workload, time consuming
 Lengthy process resulting in difficult tracking, due to complexity of the system.
 Time consuming
 No user created customized reports
 Difficult to create sales mix i.e. no back office system.
The Project Goals
â€¢ Analyzing the Sales Monitoring System and the ordering system and its processes to identify the best solution for system improvement and efficiency
â€¢ Developing and designing a solution recommending a better an efficient system
BRIEF STATEMENT OF EXPECTED SOLUTION
â€¢ The new computerized system will provide a simplified monitoring tool for the Organizationâ€™s Sales Department, which will help them improve efficiency by
â€¢ Saving time
â€¢ Decreasing complexity of the system
THE SALES MANAGEMENT SYSTEM WILL PROVIDE MULTIPLE TOOLS FOR
 Tracking sales
 Sales Monitoring to measure external competition
 Providing a repository for business functions and correspondence
 Automated Reports
 Detailed customized reports easily generated
The system that will be developed will be more worthy than this office based system, providing a complete back office system that will integrate all the business processes.
The efficiency of the work generated will benefit the organization accordingly.
ORDER PROCESSING SYSTEM
 Efficient and Correct
 GUI (user Friendly)
 Data Accuracy
 Time Budgeting
 Customized Reports
 E-mail integration.
 Complete Back office system.
SALES MONITORING SYSYEM
 Efficient and Correct
 GUI (user Friendly)
 Data Accuracy
 Time Budgeting
 Customized Reports
 Sales Monitoring Days, Weeks, Months etc.
 More Authenticated Data
 Less Paper work
 Automatic Report Generation with E-mail Integration.
PROBLEMS OPPORTUNITIESOBJECTIVES & CONSTRANINTS MATRIX
PROJECT: SALES MANAGEMENT SYSTEM PROJECT MANAGER :
Created By: Last Updated By :
Date Created: Date Last Updated :
Type of System: Automated
CAUSE-AND â€“EFFECT ANALYSIS SYSTEM IMPROVEMENT OBJECTIVES
Problems or opportunity Cause and Effects System Objectives System Constraints
1. Is the current order system automated / manual/semi automated? 1. All orders are recorded in MS Excel based sheets.
2. There is a complexity in the large no of extensive sheets.
3. It is difficult to browse and check previous records, i.e. manageability is difficult. To create a system that would decrease work load
Complexity due to large no of sheets
No error handling Security is added, workload is reduced.
Proper handling of hardware and software
2. Analysis of Sales Data is extremely difficult.
1. Managing daily sales with difficulties.
2.It is manually handled
3. Back office is needed To be able to retrieve data according to user customizations or predefined requisites
CAUSE-AND â€“EFFECT ANALYSIS SYSTEM IMPROVEMENT OBJECTIVES
Problems or opportunity Cause and Effects System Objectives System Constraints
3. Is the Current System Less Accurate? 1. Not less accurate but counts for human errors while imputing data.
2. With the vigorous growth the company will need a complete integrated back office system. Will prove useful and efficient To create a system that removes errors
4. Is the system putting any financial burden on the company? 1.Presently no, but with the rapidly growth of Pizza Hut, this system is likely to prove a inconvenience rather than a help
Presently no, but with the rapidly growth of Pizza Hut, this system is likely to prove a inconvenience rather than a help
ANALYSIS OF CURRENT SALES MANAGEMENT SYSTEM
MCR Private Ltd. with its continuous growth continues to manage their system with an MS-excel office application. It is effective so far yet not efficient.
Not realizing and unaware of the need to upgrade their system. Some of the problems that the company faces and will faces are:
 THE CURRENT ENTRY SYSTEM IS SLOW (I.E. MANUAL DATA ENTRY)
 LESS ACCURATE & LENGTHY TO UPDATE (CHANCES FOR HUMAN ERROR)
 TIME CONSUMING AS TRANSACTED DATA HAS TO BE FED IN MANUALLY
 LARGE NUMBER OF EXCEL SHEETS TO MAINTAIN
 DIFFICULT TO TRACK CUSTOMIZED SALES.
 DIFFICULT TO MANAGE DUE TO COMPLEXITY OF THE SYSTEM I.E. LARGE NO OF SHEETS.
 IT TIME CONSUMING TRYING TO MANAGE SALES MIXES.
Time Allocated Interviewer
Question or Objective Interviewee Response
1-2 min Objective
Open the Interview
Introduction and formalities
Stating purpose of the interview, i.e. analyzing sales and ordering system
1-min Question 1: What is the current sales management System being used in Pizza Hut?
1-min Question 2: If implementing an automated system will you need to hire new employees or train them accordingly?
5 min Question 3: List the difficulties faced by Pizza Hut using its current Sales Monitoring System?
5 min Question 4: Does an employee of Pizza Hut get a Discount?
2 min Question 5: How far apart do customer and employee discounts differ?
1 min Question 6: Do u feel inflexible with your current system?
7 min Question 7: What is the process of an ordering by a customer? Delivery /takeaway / dine-in.
5-7 min Question 8: Will specific criteria be used to develop a new system?
2-3 min Question 9: Discuss the method of updating records?
OVERVIEW OF THE CURRENT SYSTEM
MODEL OF THE EXISITING SALES SYSTEM
ANALYSIS OF THE CURRENT SYSTEM (BRIEF)
INFORMATION PROBLEMS, OPPORTUNITIES AND CAUSES â€“ EFFECT ANALYSIS
Currently the Pizza Hut ordering system is automated. Even though all the orders are manually maintained to later be managed into the system. Often results in the waste age of time and money. Dues to this, it is quite intricate to ensure the facts of the order simultaneously. Employees have to go through the same steps repeatedly.
ECONOMIC PROBLEMS, OPPORTUNITIES AND CAUSE - EFFECT ANALYSIS
In the beginning, the need for a sophisticated (yet simple) automated system wasnâ€™t a core issue. The simple office based application was full filling the organizationâ€™s needs.
The continuous triumph of MCR Pizza Hut has brought a need for such an automated system that will maximize the potential of the user, and organization saving time and money.
The current sales Management system serves its purpose but not to its optimum potential. Analysis of sales data is difficult, creating personalized reports; even day-to-day report becomes tedious without a completely integrated back office system.
SYSTEM IMPROVEMENT OBJECTIVES:
The current sales management system, which is being used by Pizza Hut, isnâ€™t helpful enough in this period of tough competition; it is recommended that the company should fully amalgamate to a computerized system. The proposed system should have the following features: -
1. Entry system should be automated as processing time could be reduced, increasing the efficiency of the sales department.
2. Statistical Tools should be provided; this helps in better decision-making.
3. Interfaces should be made user-friendly.
4. One of the most imperative features should be added is the generation of reports.
5. Security and other human errors should be dealt.
4. Information on high selling food items
5. Information on less selling food items
1. Preparation of Food items
4. Take Away
7. Invoice Generation
2. Product Sales (Sale Mix)
3. Highest selling food product
4. Lowest selling food product
5. Deliveries per day /Take away per day
6. Dine-Innâ€™s per day
7. Vendor/Supplier information
8. Quantities ordered
9. No of employee on shift
Time needed to increase efficiency of the system i.e. optimize order processing system and sales monitoring system.
â€¢ Training of personal
â€¢ Technical costs / New / Upgrade
â€¢ After sales service
A complete documented manual providing helps to better understand the system.
Control & Security
User based Security levels providing customized security privileges for all authorized personals
Comparatives between the Current Systems of Pizza Hut
CURRENT EXISTING SYSTEM PROPOSED SYSTEM
1. A complete office based application using MS-Excel Windows application using Visual Basic.Net and MSS-Access Database on the backend
2. Operation System lacks security using Windows XP Professional Providing Windows 2000 with complete security and user access levels
3. Large file ,cumbersome and difficult to manage User friendly GUI interface easy to use and navigate through
4. No backups incase of data loss Regular backups in case of data corrupts/loss
5. No available customizations Variety of customizations available
6. Possible security breech Secure
7. Data is not well organized Proper data organization in database tables easy to retrieve and navigate through
8. Data is difficult to capture Data is easily captured, managed and used
9. Data is not easily accessible Organized data easily accessible with proper user level authorization
10. Data redundancy No data redundancy
11. Paper work No paper work , a complete back office automated system
Our Feasibility follows the PIECES Approach.
The current System running in MCR Pizza Hut is an MS-Office based System. Proposing to upgrade them to an SQL / VB.NET Frame based System.
The throughput of the existing Semi-Automated System is within the required time. This system takes about 15 â€“ 20 minutes. After the Upgrading of the Existing System the Response time will effectively decrease as the Sale and the Order will be integrated within. The Proposed system will generate customized reports accordingly.
The Semi-Automated System being used is very complicated in the sense that most of the information stored has to be searched manually. No customized reports, human errors are high and most of all the very high number of Excel sheets to maintain.
The Proposed system can do much of what an MS-Office based couldnâ€™t do. More Effectively in Report generation and Customization with e-mail Integration. Access to a particular record can be easy completely user friendly with less human errors. The System will not only save time n money but also be able to interact directly within the Hut as it will be based on a back-office system.
As stated above the semi-automated system being used is not interlinked, and due to this the cost may increase and so as the time.
The Proposed system will deal in all this as itâ€™s a back-office system. Any Order or Sale will directly reflect into the database generating customized reports. This will save time and money reflecting in profits.
The current System is moderately effective as only the Manager himself is the only person using the system. Though the system being maintained is not that effective in security measures.
The Proposed system may deal with all the security measures as assigned accounts may be given to each employee. The data will be in complete safe and sound as authorized personals will only be given the rights to the main data.
The Proposed System will benefit not only the managers but all so scuttle to its inclusive extent. This System will decrease the processing time saving money and other preliminary costs.
The existing system is not at all expandable, desirable or flexible enough. The system does not provide complete required business resources to the concerned Employees and thus is not that effective.
The Proposed system will look into all the backgrounds required for the system. The new system will be flexible and more desirable effectively providing resources to the concerned employees. The system will be expandable as well.
USE ABILITY ANALYSIS
Use ability analysis is often performed with a working prototype of the proposed system.
EASE OF LEARNING
The New Proposed System will take about 2 â€“ to â€“ 3 days to learn as the system is completely user-friendly. The user can easily interact with the system within a day or too due to its user-friendly interface design and implementation.
EASE OF USE
The user will be able to perform the activity quickly and accurately even if the user is not a frequent one he / she will be able to do it because of the user-friendly interfaces which are understandable. If a frequent user then the productivity and efficiency are adorn ably increased.
Technical feasibility looks at what is practical and reasonable.
1. Is the Technology or Solution Practical?
The Proposed Technology is very much feasible and normally available. The Proposed Technology solution is easily applicable for the problem as is also expandable.
2. Posses the Necessary Technology?
The Technology solution is practically available commonly. This show that the proposed solution is very much in use and also excepted professionally.
3. Posses the Necessary Technical Expertise?
The proposed system does not lack in any case. The Employees will easily be able to interact with the new system as it will be more interactive and user-friendly.
No Person Rates / HR Total
1. System Analyst / Project Manager Rs.700 26,000
2. Programmer / GUI Designer Rs.55 18,000
3. Database devp / Telecom Rs.300 15,000
4. Network Admin Rs.120 10,000
Service charges Rs.5,000 yearly 54,000
Total 54,000 + 5000
DIFFERENT SOFTWARE ACCESS
VB.NET & MS-Access VB.NET & SQL SERVER
VB.NET Provides powerful interfaces and easy to use applications. Together with Ms-Access it provides a complete solution but minimum security. Though this is very much economically feasible compared to the other solution. Performance
VB.Net develops rapid and easy to use application and when merged with the database developed in SQL provides maximum security. As compared to the other this solution is quite very much expensive but most experts recommend this solution.
Rs. 35,000 + 35,000 + 7000 (service charges) Total Cost
Rs. 65,000 + 55,000 + 9500 (service charges)
At the present time, the current system is running on an MS-office based application causing strain. The load and size of the application clearly causes in efficiency, increased workload without reaching a complete automated solution to manage the organizations rapid success.
There are many points of entry, no central coordination, (the same system runs in all the restaurant branches and the main office).No customized requirements can be fulfilled. This non-system results in frustration and strain.
The new system will provide for a single point of entry (Intranet accessible), fast and accurate turn-around times, as well as the ordering scheduling, tracking, monitoring and communications between each branch and the main office.
The new system will also provide a complete back office system putting 0% chance for human errors. This will cut costs and improve process time between the restaurant and its customers, and the organization and the outside world. The system will also be providing e-mail integration with the system
Back office integrated system
Single Point of Entry
â€¢ Intranet Interface Centralization of data
â€¢ Accessible across the organization
Method Data Capture Data Entry Data Processing
Keyboard Data usually captured on a business form that becomes the source document for input Data entered via keyboard. This is the common input method but prone to errors OLD: Data can be processed into batch files for batch processing.
NEW: Data is processed as soon as it has been entered.
Mouse Same as above Used in conjunction with keyboard to simplify data entry.
Mouse serves as pointing device for a screen .used with GUI interfaces. Same as above but the use of a mouse is commonly associated with online and real time processing.
Touch Screen Same as above Data entered on a touch screen display. Data entry users must use touch commands and data choices.
Point-of â€“Sale Data is captured as close to the point of sale. No source documents Data is entered directly by employee interacting with the customer. Inputs require special, dedicated terminals. Data is always processed immediately as a transaction or an inquiry.
Modular/Customizable user interfaces
Restricting data access/views, and module privileges by group /user
The various possible categorizations of the system provide the ability to customize the presentation of information by employee status .The system will also provide the functionality of assigning user profiles. For, example, employee with different access levels will be provided with standardized employee level profile.
Centralized/Automated administrative processes
All related data and associated information will be contained in a central data repository (Main Office Database.)
The system must provide scheduling and tracking functionality for all sales activities. The functionality to log and track order (including follow-up letters, summaries, and reports).
Automated Notices and Email
Automated notices can be added to mark user requirements. (Sales decrease, appointments, ordering of items etc.) an Integrated e-mailing system with outlook express.
Combination Traditional and Rapid Application Development
Phase 1 (Temporary Solution)
Phase 1 consist of prototyping the business requirements.
 Provide immediate short-term solution
 Utilize MS Access 97
 Provide access to a limited number of users
 Prototype operational business rules
 Focus on developing operational plan
 Tracking and Notification of treatment events and diagnostic turn-around time
 Determine and document the database requirements and required system functionality
Phase 2 (Intranet Solution)
Phase 2 consist of building the first prototype of the enterprise version of the application and the system infrastructure and interfaces.
 Improved coordination of restaurants across organization
 Focus on further defining and standardizing communication. (Tracking, notification)
 Online notifications, scheduling, tracking statuses, and reporting
 Upgrade MS Access 97 Database to MS SQL Database
 Design/Develop User Interfaces
 Design/Develop network interfaces and platform connectivity, application architecture, system controls
 Prototype and end-user validation
 Transition over to phase 2 system and user training
Process CUSTOMER KARACHI MARKETING WAREHOUSE SALES ACCOUNTS RECEIVABLE ORDERING
Process New Customer Order X X X
Process Customer Balance Due X X
Process Supplier Credit Change X X X
Process Customer Order Cancellation X X X X
Process New Product Addition X X
Process Product Price Change X X
Process Change to Product Specification X X
Process Product Inventory Adjustment X
ENTITY , ATTRIBUTE PROCESS CUSTOMER DETAILS PROCESS SUPPLIER INFORMATION PROCESS NEW ORDER PROCESS CHANGE TO OUTSTANDING ORDERS PROCESS ORDER CANCELLATION PROCESS NEW PRODUCT ADDITION PROCESS PRODUCT WITHDRAWAL FROM MARKET PROCESS PRODUCT PRICE CHANGE PROCESS PRODUCT CHANGE TO PRODUCT SPECIFICATION PROCESS PRODUCT INVENTORY ADJUSTMENT
Customer C R
Receipt No C R R
Customer Name C R R
Customer Address C R
Customer Balance Due U
Supplier Number CRD CR R
Supplier Name CRD CR R
Supplier Address RUD RU RU
Supplier Credit Status RUD RU R
Supplier Balance Due RU RU RU
Order RU D
Order Number CR C
Order Date CRD C
Order Amount R C
Ordered Product C D RU
Quantity Ordered RU C
Ordered Item Unit Price R C
Product R R C D RU RU RU
Product No R R R C R
Product Name R R C RU
Product Type R R C RU
Product Description R R C RU
Product unit of Measure R R C RU RU
Product current unit price CRU R C U
Product quantity at hand RU RU U RU
C=CREATE R=READ U=UPDATE D=DELETE
An Office-Tool used to store large number of Critical information for further use.
Specifies the technologies to be used to implement one or more information systems in terms of data, process, interface, and the interaction of these components. This also includes the construction, design and implementation.
Language based machine-readable representation of what a software process is supposed to do, or how will it accomplish a task.
A system that supports internal business operations and interact with suppliers.
Batch Input / Output processing
The entered data is collected as a collection for processing is called as Input processing and the processed data is output processing also know as transacted data.
Business Process Redesign (BPR)
The study, analysis, and redesign of a fundamental business process to reduce cost and/or reduce value added to the business.
The instance of an entity is sometimes called as a candidate key.
Defines the minimum and the maximum number of occurrences of one entity that may be related to a single occurrence of the other entity.
Centralization of Database Server
Implementation on a single server regardless of the number of physical locations that may require access.
The System Users are also very well known as Clients.
Reports Generated according to the User is known as Customized reports. Customized reports are also known as Crystal Reports
A presentation of users data in terms of entities, attributes, relationships and rules. Data requirements should be expressed in a formal that is independent of technology that can be or will be used to store data.
A collection of interrelated files.
DFDs Data Flow Diagrams
A tool that depicts the flow of data through a system and the work or processing performed by that system. Synonyms include bubble chart, transformation graphs and process model.
The measure of how beneficial or practical the development of an information system will be to an organization.
The Process by which feasibility is measured and accessed.
Graphical user interface is the various screen design such as Microsoft Windows and UNIX X/Windows and Internet Explorer
Information System (IS)
The arrangement of people, data, process, information presentation, information technology that interacts to support and improve day-to-day operations in a business as well as support the problem â€“ solving and decision â€“ making needs of management.
Information System Architecture
Provided a unifying framework into which various people with different perspectives can organize and view the fundamental building blocks of information systems.
Information Technology (IT)
Contemporary term that describes the combination of computer technology (hardware & software) with telecommunication technology.
It defines how to interact with the information system to provide inputs and queries and receive outputs.
A fact finding technique whereby the system analyst collects information from individuals through face-to-face interactions.
Local Area Network (LAN)
A set of client computers that connected to one or more servers through either cable or wireless connections over relatively short distances, for instance in a single department or in a single building
Logical Models shows what a system is does. They are implementation independent that is, they depict the system independent of any technical implementation.
Two or more than two computers which are connected with each other that is known as Network
A physical data flow diagram that allocates processors and devices (e.g. robots) to a network and establishes the connectivity between the clients and servers and where users will interact with the processors.
A description of the features, characteristics and attributes of the system as well as any constraints that may limit the boundaries of the proposed solutions.
Object Oriented Analysis Design (OOAD)
Attempts to merge the data and process concerns into singular constructs called objects. Object-oriented analysis and design introduced object diagram thatâ€™s that document a system in terms of its objects and their interactions
Object Oriented Design (OOD)
Techniques used to refine the object requirements definitions identified earlier during analysis and to define design specific objects.
A measure of how well the solution will fulfill the users requirements. It is also a measure of how people feel about the system/project.
A graphical network model that depicts a projectâ€™s tasks and the relationship between those tasks.
Physical Data Flow Diagrams (PDFD)
Model the technical and human design decision to be implemented as part of an information system. They communicate technical choices and other design decisions to those who will actually construct and implement the system
Smaller-scale, representative or working model of the usersâ€™ requirements or a proposed design for an information system
Special-purpose documents that allow the analyst to collect information and opinions from respondents
Techniques that emphasize extensive user involvement in the rapid and evolutionary construction of working prototypes of the system to accelerate the system development process.
Server is a machine which used to send response to the client/user
SQL / Server
It is the tool / Database which used to store large number of Data
Specification or construction of the technical. Computer based solution for the business requirements identified in a systems analysis.
System users actually use the system to perform or support the work to be completed. System users define the business requirements and performance expectations for the system to be built.
Define the boundaries of a project. What part of the business is to be studies .analyzed, designed, constructed, implemented, and ultimately improved?
Studies the problems and needs of an organization to determine how people, data, processes, communication, and information technology can best accomplish improvements for the business
System Development Process
A set of activities, methods, best practices, deliverables, and automated tools that stakeholders use to develop and maintain information systems and software.
A measu8re of the practically of a specific technical solution and the availability f technical resources and expertise.
Transaction Processing (TP)
Information system applications that capture and process data about business transactions.
Transaction Server (TS)
Hosts services that ultimately unsure that all database updates for a single business transaction succeed or fail as a whole.
Contain records that describe business events. The data describing these events normally has a limited useful lifetime.
Defines how the system users directly interact with the information system to provide inputs and queries and receive outputs and help
The person who use the system.
Basically it is a computer language which is used to create software.
Windows 2000 (WIN2K)
It is Graphic user interface which can be easily used by the user and it is used on client side
Windows 2000 NT Server (WIN2K NT Sever)
It is also graphical user interface which can user on server side
Wide Area Network (WAN)
It is used in wide areas, for instance area to area, city to city and country to country
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