Starbucks'S International Operation
Essay by 24 • March 23, 2011 • 488 Words (2 Pages) • 2,082 Views
EXTERNAL ENVIRONMENT
A. Societal Environment
* Economic
* Amount of disposable and discretionary income from the domestic and international markets (O)
* Volatile international business environment made it difficult to effectively manage international operations (T)
* Must cater to different customer preferences in the international arena (T)
* Technological
* Political-legal
* Volatile political environment in the Middle East created serious problems (T)
* Faced criticism from Non governmental organizations (T) (NGOs)--urged company to acquire certified coffee beans
 Ensure that those coffee beans were grown and marketed under certain economic and social conditions
* The existence of political risk (T)
* Licensing issues (T)
* Socio-cultural
* Diet conscious consumers (O)
* Consumers enjoy drinking coffee while visiting bookstores and other places--opportunity for cooperative ventures (O)
* Foreign markets with different preferences and desires (T)
B. Task Environment: Porter's Competitive Analysis
1. Threat of new entrants: Low
* Becoming a saturated market (particularly in the United States), so it is slightly more difficult for new competitor to enter the market
2. Bargaining power of buyers: Low
* Established prices are non-negotiable among buyers
3. Threat of substitute products or services: High
* Domestically: consumers can purchase instant coffee for a cheaper price or buy from fast food chains and other independently owned coffee shops
* Internationally: sidewalk cafes of France, coffeehouses of Vienna, and espresso bars in Italy offer similar products and services to Starbucks
4. Bargaining power of suppliers: Moderate
5. Rivalry among competing firms: Moderate
6. Relative power of unions, governments, special interest groups, etc: Moderate
* Non-governmental organizations apply pressure that coffee beans be certified and grown under certain economic and social conditions
I. INTERNAL ENVIRONMENT
A. Corporate Structure
* Three pronged strategy: joint ventures, licensing, wholly owned subsidiaries (S)
* Decision-making authority is decentralized (S)
* Strong management team (S)
* Structure is clearly understood by everyone in the corporation (S)
* Current structure is consistent with mission, objectives, policies, procedures, and programs (S)
B. Corporate Culture
* The company has a well defined culture that all employees
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