A Review Of Chapters 4-8 Of Making Sense Of Change Management By Cameron And Green

A REVIEW OF

CHAPTERS 4-8 OF

Making Sense Of Change Management

BY CAMERON AND GREEN

By

Bill Muniz

A Book Review

Submitted to Students Enrolled in EM 540

Engineering Resource Management

Eastern Michigan University

Ypsilanti, Michigan

April, 2007

Abstract

This paper provides students with a summary overview of the last five chapters of Making Sense Of Change Management., by Cameron and Green (2004). The intent of this paper is to enhance students' understanding of the principles of organizational change management. Key terms are provided with each chapter summary. Five multiple-choice and five true-false quiz questions are also presented, with references to related instructional objectives, and to the locations in this paper and in the book where the correct answers may be found.

Table of Contents

Abstract. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Instructional Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Summary Overview of Chapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

4. Leading change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

5. Restructuring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

6. Mergers and acquisitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

7. Cultural change. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

8. IT-based process change. . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . 20

Summary and Conclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Appendices . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Appendix A. Book's Table of Contents . . . . . . . . . . . . . . . . . . . . . . .. . . . . . 29

Appendix B. Five M/C Quiz Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix C. Five T/F Quiz Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Introduction

Making Sense of Change Management is about easing the acceptance of change. Anyone who wants to understand why change happens, how it happens and what needs to be done to make change welcome, would benefit from reading this book. However, this book does not provide a simplistic opinion to accepting all change, whatever the circumstances. It instead provides information regarding the many frameworks, models and ways of approaching change, and assists the reader in selecting the right method for each unique situation. The book was written for both academic and professional reference, and identifies and offers explanations of many current models of change as well as offering practical guidelines and examples demonstrating why change can go wrong, and how to get it right. The main body of this paper presents a summary overview of the last five chapters of Making Sense Of Change Management (Cameron & Green, 2004), to help students in the EM 540 - Engineering Resource Management course better understand the principles of organizational change management.

Instructional Objectives

Instructional objectives have been developed for each chapter. Quiz questions that test learning of these objectives are provided in Appendices B and C of this paper.

The student should be able to:

(a) Understand roles that leaders play, leadership styles and skills, different leadership for different phases of change (Chapter 4),

(b) Describe reasons for restructuring, restructuring from individual change perspective, the special case of redundancy, enabling teams to address organizational change (Chapter 5),

(c) Describe the purpose of merger and acquisition, lessons from research, applying the change theory, guidelines for leaders (Chapter 6),

(d) Understand the guidelines for achieving successful cultural change, case studies, rebranding the organization (Chapter 7).

(e) Describe IT Based Process Change, the role of IT management, the need for IT Change Managers, achieving process change, changing the IT information culture (Chapter 8).

Summary Overview of Chapters

Chapter 4 - Leading Change

This chapter discusses visionary leadership, roles that leaders play, leadership styles and skills, different leadership for different phases of change, and the importance of self knowledge and inner resources. Visionary leadership can increase efficiency by moving the decision-making responsibilities to frontline employees. In this manner, efficiency can be achieved with limited supervision. To make frontline responsibility effective, management must give employees the opportunity to develop quality decision-making