Accelerating Business Transformation With It On

Background

In 1853, Elisha Graves Otis introduced the world's first safety elevator in Yonkers, New York -changing the shape of the modern world. From that point forward, buildings could rise beyond the limitations of stairs.

This article shown the change of Otis centre of business, from the early age before the end of 1980 Otis focus on Production, Manufacture and the other managing physical assets.

Today, Otis Elevator Company, a wholly-owned subsidiary of United Technologies Corporation, is the world's largest manufacturer, installer, and servicer of elevators, escalators, moving walkways and other horizontal transportation systems. For architects and contractors, developers and homeowners, Otis is the world's leading people mover.

As global competition grows, building and maintaining of long-term customer relations are major concerns of companies, such that relationship marketing becomes a new marketing paradigm. Customer service in addition to manufacturing capability is an important way to keep the customer commitment.

Otis has changed their focus of management in Information to and pushing their center of business gravity to provide services management and costumer solution management.

This IT things was started with SIP in the early year that providing Sales and Istalation services, and then growing more with e*Logistic program that provide production, sales and marketing, installation and maintenance service by online network system.

PROBLEM

Otis Elevator needed a strong, lightweight, durable, portable platform to support the installation of a new elevator. Driving the design were the weight requirements for the installer and associated tools and the portability of the equipment. In addition, it was necessary that this product go into production quickly to support the