Adms 4010

As an international student here in Canada, I don’t have a Canadian Experience. In my country I had the opportunity and the possibility to work as an Accountant-Bookkeeper in the electrical company - “A BI ESSE” Ltd.

In this report I want to describe the mission, vision, values and the organization structure and its environment. Furthermore to apply the concepts and knowledges I have learned in this course in a real business environment.

History and my role at “A BI E SSE Ltd” Company:

A BI ESSE Ltd is an Albanian - Italian company with 95% Albanian capital and 5% Italian. A BI ESSE Ltd started its activity in 1995. The main object of the company is importing, exporting, developing and innovation promotion, in all range of electrical materials. The company has relationship with more than 100 suppliers from the most serious in this industry, which is worth mentioning: BI ESSE ITALY, ICEL CAVI, BTICINO, LEGRAND, SCHNEIDER ELECTRIC, PHILIPS, OSRAM, DISANO, URMET, ZAMET, ARTEMIDE, etc.

Initially the company started with a rental store and now the company has four retail- stores in Tirana. In addition to their activity, A BI ESSE has also its own warehouse in Kosovo with residence in Pristina.

Furthermore the company offers service and support in the market with regard to the development of new technologies such as BMS (battery management system) and HOME AUTOMATION SYSTEMS.

As a bookkeeper I was responsible for preparation of monthly profit and lost statements, preparation of financial reports weekly / monthly about sales / expenses, divided by sector and managerial requests, bank reconciliation, accounts receivable, Preparation of different payments by verifying the appropriate documentation and some day-to-day data entry for the organization.

Mission: “Provide our customers with the best products and services by sharing with them experience, integrity and loyalty”.

The organization aim begins with getting to know as much as possible about their customers and potential customers, their values, priorities, likes and dislikes. With this in mind, the multi-disciplinary and diverse team is able to deliver truly and relevant solutions that anticipate people's needs, exceed their expectations and enhance the customers' business success. Next, the other step of the company is to choose a competitive strategy to assist in meeting it’s clearly defined objectives and goals.

Vision: “Be focused to fulfill the people's needs and desires with hard working and experience”.

The company’s vision helps the company express and deliver their long term goals and core values.

Value: “Quality, integrity, team spirit and employees rewards”.

A BI ESSE values are its quality, integrity, standards and customers which they believe will help the company and the employees succeed. For the company it’s very important the team spirit and group coordination which gives the company the real shape and direction.

A BI ESSE is also involved in some community-aid projects such as repair of kindergartens, lighting of roads with economical lamps, provision of free assistance to City-Hall related to electric-based projects, etc.

Every year a discrete portion of the earning profit goes to the orphans' association.

Organization strategy: Based on Porter’s competitive Strategies, A BI ESSE company strategy stands for “differentiation strategy”. Based on the book definition, “differentiation strategy”, refers to the organization attempt to distinguish their products and services from others in the industry.

The company has a very powerful and skilled management and corporate culture, which promotes communication, collaboration in everything they do, from their products to marketing and distribution, which is the key in differentiating their brand from the competition. A BI ESSE’s products are perceived as luxury goods, with high quality, design, new technology for the market, therefore making these products more desirable in quantity and quality, by which customers are willing to pay a premium for the products. Throughout the years, A BI ESSE has created a brand culture, attracting customers who identify with the brands values, simplicity, innovativeness and high quality. This core competence gives the company a distinguished brand image in the market. Employees are trained in creating a healthy environment through building good relationships being cooperative and creating loyal customers. This is a big advantage that the company has developed since its creation by making customers feel A BI ESSE enriches their lives, thus improves brand image and creates value.

Based on Miles and Snow’s Strategy the organization best fits with “analyzer strategy”. The company wants to be efficient in the well-established market, and to best serve and attain their current customers. The organization is considering expanding the business by planning to offer new technologies in the field of BMS (battery management system) and HOME AUTOMATION SYSTEMS.

Regarding the above mentioned new technologies the company is negotiating with well-known companies in the industry such as “Philips”, “Bticino”, and “Legrand”. Working with these companies will bring the company the opportunity not only to benefit from their services and products but in the same time improving business knowledge, facilitate decision making, enhance customer service and satisfaction, and reinforced their position in the market.

Organization Structure: Organization Structure is very important for every company. To be profitable every company must be able to achieve their tasks, and these require carrying out the organization duty. Based on my experience with the company, A BI ESSE structure is based on the Horizontal Linkage. For instance, everything in building in a new project such as the construction of an “electrical distribution box” is brought together in one central area making it easier for communication and coordination among employees.

There are minimum management authorities and levels in the organization by which the employers are stimulated to make their own decision on how to perform, organize and developed their work. In this way the organization improve communication between the employees and managers making the structure more flexible and fluid. Employees are encouraged to interact with all levels of management, making suggestions, sharing ideas to improve the company effectiveness and quality in what they do. They support each other in everything they search, develop and implement.