Basic Practice Manual

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Table of Contents

Demonstrating Communication Skills вЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦PG 3

Effective Orientation and Training MethodsвЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦PG 4

Improving Productivity for Teams. вЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦ PG 12

Conducting Performance AppraisalsвЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦PG 13

Resolving Conflict вЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦...PG 14

Improving Employee RelationsвЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦PG 15

ReferencesвЂ¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦Ð²Ð‚¦.PG 16

Demonstrating Communication Skills

Communication skills are one of the most important aspects to being a successful supervisor. Employees need to feel that they are heard and understood in the workplace. Important changes and upcoming events are accepted better when delivered by the supervisor in place of an email or newsletter. Building communication skills will give the employees a sense of understanding. Supervisors need to take the time to listen to the employees and give them a voice in the workplace. Toolkits that highlight core communication qualities are effective in communication training. In a new guide to developing such toolkits, author Andy Szpekman explains building competencies:

Four competencies necessary for effective communication:

Ð'* Insight is needed for planning performance goals and linking them to company priorities.

Ð'* Feedback and coaching are needed to pinpoint improvement opportunities and to help employees prepare for future assignments.

Ð'* Listening skills are necessary to draw information out of people and to probe the root cause of problems.

Ð'* Communicating вЂ" both orally and in writing вЂ" is key to shaping employee beliefs and attitudes (2006).

Effective Orientation and Training Methods

Orientation day 1:

Ð'* Welcome in the new hires by introducing them to the fellow employees and familiarizing them with the workplace.

Ð'* Remember to show them where the restrooms, safety kits and fire extinguishers are.

Ð'* Give the employee a sense of belonging by showing him or her specifically where he or she will be working.

Ð'* Introduce the new hires to fellow employees and give the current title of the employees they are meeting. This helps the new hire know who to come to when they have questions.

Ð'* Identify the departments in passing, giving the employees a high level of what the company does exactly.

Ð'* Explain hours of operation, basic job duties, breaks and lunches.

Ð'* Give the new hires all the documentation they will need for training: Method and procedures, rules and policies, code of conduct, dress code and job description.

Ð'* Give a background of the company, who we are, what our goals and objectives are and where we are going.

Training day 1:

Ð'* Introduction:

Ð'* Round table introduction of names of the new hires

Ð'* Company Mission: Explain the mission of the company- “To combine good quality with low prices at a place that feels like home”

Ð'* Explain to the employees whom we are as a company; Where the chain started; Who is our founder; What is our philosophy; Why are products are superior; Why we pride ourselves in customer service. Explain what our achievements have been thus far.

Ð'* Give the new hires a hard copy of everything they will be covering in the training

Ð'* Dress code:

Ð'* Men’s dress attire

Ð'* Clean button up shirts with no print or logo’s other than store logo вЂ" No tank tops, tee shirts or sleeveless shirts

Ð'* Dress shoes only- No tennis shoes, boots or sandals

Ð'* Slacks or Dickies- No jeans or shorts of any kind

Ð'* Tattoos or piercings should not be visible

Ð'* Women’s dress attire

Ð'* Clean button up blouses with no print or logo’s other than store logo- No tank tops, tee shirts or sleeveless blouses

Ð'* Dress shoes only вЂ" No open toed sandals, tennis shoes or boots

Ð'* Slacks, skirts at knee length or