Benefiting Connie Case

Benefiting Connie

Introduction

The following information outlines current employee benefits within a telemarketing firm and the changes that should be incorporated to make the employee benefits more streamlined and fair for all.

Benefits Offered

A telemarketing firm is a call center and should have different, stricter guidelines than other types of firms. This firm offers paid breaks and sick leave; however they do not have any consistency in how this time is being scheduled, approved or administered.

Favoritism:

There seems to be favoritism within the company and a firm with 240 people can not afford to mistreat anyone by not treating everyone the same. They should not have reviewed her break time based on her complaint. Connie is not being paid to socialize on company time and pay.

Job Protection:

Health problems depending on the severity could be covered under FMLA and protect her from losing her job (Mathis, & Jackson, 2011, p.435). There was no reference made by the supervisor, manager or director about this and they should at least mention the possibility to Connie and advise her to contact the benefits department or nurse.

Guidelines in Place

The company will need to work with HR to set specific guidelines for breaks and attendance. Breaks are typically scheduled based on call volume not on social calendars. Attendance should either be scheduled vacation time or unscheduled absences. The guidelines set by HR and management should be specific.

Breaks:

The guidelines should be specific such as outlining the length of break and how they will be determined. Example would be: each employee will receive two 10 minute breaks and it will be scheduled based on an estimated low call volume time frame. Failure to leave and return on time will result in an unexcused tardy occurrence. Each day an employee could receive up to six tardies.

Attendance:

With any job attendance is imperative to meeting and/or exceeding customer expectations and job performance. This firm does not seem to have any plan in place to address attendance concerns with its 240 employees. Based on Connie's situation the decision is left to