Change Management

Human Capital Concepts Worksheet

Concept Application of Concept in the Scenario Reference to Concept in Reading

Strategic Style - Customer-Oriented

InterClean is currently moving towards a customer-oriented style. The company will introduce a model that focuses on the full-service needs of its customers, by customizing its services and solutions to the needs of its customers and their specific industries. "The Strategic style of Nordstrom, according to Gubman is that of a customer-oriented organization. Its core competency is in-depth relationship building. Nordstrom's salespeople get to know the personal preferences of customers and go the extra distance to meet special customer needs," (Dreher & Dougherty, p.1).

Prospector Firms

Because InterClean's health care clients are continuously faced with changes in environmental safety regulations, the company is seeking to become the first among its competitors to introduce "all-inclusive services." "Prospectors attempt to be the first to market with new products and services." "They exploit new market and product opportunities," (Dreher & Dougherty, p.2)

Merging Corporate Cultures

As InterClean's CEO noted in the executive meeting "employee morale is currently low and management is concerned about how employees will perceive the staffing audit and follow up." The HR team must effectively communicate to employees how the restructuring will affect them directly, in order to minimize employee speculation via the grapevine. "Maintaining employee morale when the actions taken by management seem to suggest that people are expendable requires extraordinary leadership skills," (Dreher & Dougherty, p. 13).

Organizational