Chapter 5 Assignment

Chapter 5 Assignment

Introduction:

Chapter 5 involves how to listen and read non verbal messages. Within listening there is passive and active listening. Passive listening is rather inaccurate and involves more hearing than it does listening. Here you try to absorb as much of the information as possible, but it is still hard to really pay attention. Active listening requires that you empathize with the speaker so that you can really absorb the message. This also helps to understand what they are saying from their point of view. Active listening is the most effective listening and has four essential requirements: intensity, empathy, acceptance, and a willingness to take responsibility for completeness.

Self Assessment Exercise: My Listening Habits

For this test, on a possible scale between 10 and 30, I received a 25. According to the scoring, this suggests that I have Ð''some listening deficiencies.' This is not that surprising to me, because I do sometimes find myself distracted when others are speaking. This is very annoying, especially if it requires me to have someone repeat themselves. It makes it look as though as I do not care about what they are saying or purposely ignoring them. This certainly is not the case, but for some reason, I just find it hard to concentrate. This is something that I will really need to improve on when starting my career and trying to climb the corporate ladder.

Concept Quiz:

1) True

2) False

3) False

4) True

5) False

6) False

7) False