Comparrison And Contrast

Different customers require different service. When you know what type of people you are serving and how you should treat them, you increase your efficiency, job satisfaction, and tips.

The first type you should get to know are the regulars. These are the customers that come in as often as once a week. You will recognize the regulars right when they walk through the door. The host greets them using their first names and the other waitresses and waiters will know them by name also. When you are serving them, you should introduce yourself and quickly memorize their names. You should also memorize their order if they get the same thing every time. The regulars come in so often because they enjoy being recognized and well known by all the employees. You know these people on a more personal level than you do the other customers. Since you know they will be back again soon, you will want to treat them as kindly as possible.

Another type would be the loners. These are the people that come in and eat by themselves. They may bring something to read or paperwork to do with them. They are usually very polite and don't require much service. Just make sure their drinks are filled and they get their food right away and they will be happy. Once they are done eating they usually leave right away. This is good because the more customers you seat at a table in a night, the more tips you make.

The most unpleasant type of customer is the grumblers. They are people that like to complain about every little thing that they can possibly think of. They are rude and cannot be pleased. They will tell you the food is cold or it doesn't taste right, the table is too big or small, the silverware is dirty (even if its just a water spot), the air conditioner is set too low, and any other complaint that may cross their mind. It is nearly impossible to please these people, so just smile, do what they ask, and hope they leave soon and don't come back for a