Creation Of A New Hotel

INDEX

INTRODUCTION........................................................................2-4

SPACE OF RELAX.............................................................4-7

MEDITERRANEAN TASTE..................................................8-9

SPA &FITNESS...............................................................10-12

BUSINESS AREA..................................................................13

ANALYSIS OF THE TOURISM MARKET..................................14-18

GENERAL ENVIRONMENT...........................................18-19

MICRO-ENVIRONMENT/COMPETITORS.........................20-23

MACRO-ENVIRONMENT...................................................23

SWOT ANALYSIS........................................................25-27

INVESTORS.............................................................28-29

MARKETING PLAN..........................................................30-37

SEGMENTATION.....................................................38-43

PRODUCT DIFFERENTIATION..................................44-46

TOTAL QUALITY MANAGEMENT...........................47-60

MARKETING MIX.......................................................61-70

LEGAL FRAMEWORK........71-72

CONCLUSION....................73-74

BIBLIOGRAPHY...................75

INTRODUCTION

'Experience is not what happens to a man; it is what a man does with what happens to him'

SIVAS is a 4 stars hotel located in Ciutadella, a municipality belonging to the west extreme of Menorca Island. It is so close to the beach, situated on a cliff, being our customer, captivated by the sound of the waves from every corner of SIVAS.

All the senses are awakened to cover the delicate light and fresh scent of the islands in an area where nature and each especial corner of SIVAS live in

perfect harmony. We offer you an experience in which there is a fusion of the five senses, giving way to a world of astrophysics in which you can enjoy your new knowledge and practices about the stars each night are witness to the experience SIVAS.

Every moment and every weather, we offer a different picture that is framed within the walls surrounding the window. Morning, noon, dusk, night, storm, lightning, all that happens there is really fascinating, as part of a sensory experience.

'Your soul will open through the five senses'

People tend to relate things that happen around us and what we do with the five senses.

When you want something that you saw it, smelled it, you felt, what you heard or what you tasted, it is very different if it is compared to the need of a particular product or service.

The need goes hand in hand with the things that humans use to survive and want or wish to purchasing power, education, culture, fashion, etc. So when a person makes the decision to purchase a good or service is unconsciously related to what we feel and perceive.

The origin of ancient civilizations and cultures will appear in front of us.

An experience, related to the senses, that develops through the day a unique marriage of sensations.

The place, the people, the food and the music are finely arranged,

and each of them captures the scene in the right moment.

SPACE OF RELAX

SIVAS Hotel has rooms with a modern and functional design that offers comfort without losing the feeling of familiarity. The rooms have all the necessary equipment without missing any detail in this unique experience as the Hotel SIVAS. Each room has: Bathroom, Satellite TV with Freeview and remote control, Heating, Air conditioning, Telephone, Hairdryer, Free safe, Wireless Internet access free to all hotel guests and large windows with panoramic views of the Mediterranean sea.

SIVAS has three comfortable and cozy Suite Rooms with spacious living room and beautiful see views, due to most of the room is glazed. It is decorated in a special avant-garde style, in harmony with the furniture, which is the same style. They have spacious bathrooms with natural light, with shower and bathtub.

All these components give a special touch to the room, in which the five senses are merged into a unique experience. Also has a Presidential Suite, which is an exceptional room with spacious living room and stunning views of the sea and mountains, decorated in Mediterranean colors, which blend modern design furniture, which provides a special majesty to a unique space where comfort is paramount.

Other amazing rooms, that SIVAS offers you, are the Deluxe Room including fifteen spectacular and unique interior designs and two types of bed: bed (queen) or 2 separate (twin) and the other one is the Single Room where you can enjoy a full private bathroom, terrace, telephone and other special SIVAS features to rest in a natural environment full of very different sensations that make it a unique experience, even individually.

SIVAS Sensation Hotel has 2 presidential suites, 3 suites, 10 deluxe rooms and 5 single rooms:

SUITE

Square Meters: 60 m²

Living Room

Beds with matresses and exclusive sheets.

Turndown service.

Free wireless Internet access in all hotel areas, including outdoors.

Plasma TV.

DVD