Critical Thinking Case Study Analysis

Critical Thinking Case Study: Let it Pour - Analysis

In the reading of the case study "Let it Pour - My First Assignment as Executive Assistant", we identify several issues that are a major impact to the Faith Community Hospital, the running of the business as well as the well being of the patience. To begin with some of the hospital staff who refuses to provide certain services. Another issue is with Child Protective services threatening to file charges against the hospital for allegedly accusing the hospital of failing to provide services, despite the agreement between the hospital and the parents. On another issue, some of the staff members of the ICU are not following regulations by initiating Do Not Resuscitate directives without any family consent or written order. On another area of the hospital, the pharmacists are filling out uninsured prescriptions by accepting payment in installments, and two of the hospital counselors are treating some clients pro bono without authorization. But on the other end, some staff members refuse to serve patients unless they have prove of insurance coverage. While this follows the hospital rules, it may negatively impact the hospital in case of patience's death and media bad coverage.

Maybe one the biggest issue with a negative impact to the hospital is the increase of hospital costs when the revenue remains the same or drops at times. By running higher costs, the hospital will face a major financial crisis. It is obvious that the costs do not change proportionally to the number of patients treated; therefore it is important to analyze the costs and see what could be reduced unless the hospital is able to increase the patient count.

After identifying the major problems that the hospital is experiencing, the next steps would be to define goals and objectives, see which areas are the problem originating and why are those areas having these problems, find alternatives to fix the problems, evaluate the impact of the alternatives, implement the decision an monitor the decision for a period of time to ensure full success.

It is clear that most of the issues are staff related, so it is important to analyze the staff behavior by monitoring their performance on a daily basis. One way it could be done is to either having a senior staff member to have a supervisor role reporting back to the CEO, or hiring a professional consulting company