Critical Thinking

This report is a collection of research and opinions from 6 members on dealing

with Conflict, managing people, and the art of Critical Thinking. The goal is present

coherent article that expresses the need, value and return of utilizing the skills learned in

BGMT 253, and keep the individualized perspective from each participant represented.

The Art and Science of Conflict Resolution, has given an abundance of useful information and tools that can be used on a day to day basis throughout many individual's careers n business. One of the most important would be the skill of critical thinking.

Critical Thinking is not biased; it can be used in any type of thinking whether problem solving or just looking for how to handle a specific situation

Individuals unaware of the particulars of Critical Thinking look for the best answer to a problem without any real system; failing to look beneath the situation to find answers to questions that might go along with what is truly occurring. Many simply use one criterion to decide every problem faced without ever thinking much deeper about it. Critical thinking has shows the deeper issues that can be solved. In addition, one can glean what to take in when dealing with something and the how they affect the elements of a given situation..

Using Critical Thinking will probably be most effective when dealing with problems that come up as a manger including everything from employee complaints to customer complaints. When dealing with these situations Critical Thinking has teaches how to take things step by step. When dealing with either of these situations it is necessary to l have a system to use that makes sure everything is resolved at hand and not just what is seen right away. This can be accomplished by assessing, asking questions, collect all relevant information, decide what is useful, clarify what is being decided or solved, verify and understand any consequences, and review to make sure is going to solve the problem and is a feasible solution.

Using this system will enables individuals to resolve any type of situation when dealing with employees, customers, and any one else that is dealt with throughout ones business career. Solving problems is not the only thing that useful of Critical Thinking. It can be used to analyze sales numbers to see what is affecting them and also analyze them to be able to increase numbers. Using Critical Thinking to increase sales can be very beneficial for those that can analyze numbers and behaviors that have to do with sales and come up with realistic and practical ideas to increase productivity and numbers.

Employee satisfaction and morale are too major wins if a leader follows the Critical Thinking model; having a high employee satisfaction and morale will also help the business in general since it decreases turnover keeping well trained employees at the front of a business. One can solve employee complaints, concerns, and questions in a timely manner through perfecting Critical Thinking. This will help me make responses and answers tailored to the individual employee, and will make employees feel more satisfied and cared about by management.

Possessing a strong ability to think critically is viewed by many managers as only

a first step in managing conflict. To support such a lofty ideal, a manager must

understand people. "Cookie Cutter" management, meaning, leading everyone in the

same manner is often times repetitive, boring, and most time ineffective. Truly effect

managers are versed in the ideal of Emotional Intelligence.

Emotional Intelligence refers to one's ability to detect and to manage emotional

cues and information. This terms deals with both your own feeling and those of others.

Self-awareness, self-management, self-motivation, empathy, and social skills are the five

major components of emotional intelligence. Self-awareness knows your emotions,

recognizing feelings as they occur, and discriminating between them. Self-management is

handling feelings so they are relevant to the current situation and you react appropriately.

Self-motivation is directing you towards a goal, despite self-doubt and

impulsiveness. Empathy is recognizing one's feelings and tuning into their verbal and

nonverbal cues. Social skills are being able to use emotions in a way of communicating to

others. Having emotional intelligence and being able to control and manage emotions are

important in decision making. Depending on what emotions you are feeling molds what

your decision outcome may be. Motivation deals with emotional intelligence because

when you are happy with your job you get emotionally attached and work hard. As a

manager your goal is to try to get your employees to stay motivated and you need to

understand just what keeps them motivated. Emotional intelligence also affects

leadership. Leaders are people who we as individuals decide to follow because they have

sparked an emotion inside of us. They use their emotions to show us how our emotions

should be. When a leader is excited about something it invokes a feeling of excitement in

us the same way it would if the leader is not excited about something. To be an effective

manager you have to be able to solve conflicts. We all don't see eye to eye on everything

and conflicting emotions rise which causes these conflicts. It's a manager who has good

emotional intelligence that handles these situations best. When a manager can truly know