Dicision Making

Problem Solution: Global Communications

University of Phoenix

Problem Solution: Global Communications

Issue and Opportunity Identification

There are several issues facing Global Communications in this scenario. The first issue is Global Communication's plummeting stock price. Generally when this happens, stockholders and members of their Board of Directors will demand that immediate, corrective actions be taken. The second issue faced by Global Communications is increased competition. This is a difficult issue to resolve and is also a main reason why GC's stock has been slumping. A third issue that Global Communications faces is the fallout from the layoffs that it has planned. Global Communications plans to cut costs and become more competitive by moving some of their call centers to India and Ireland. This move may save the company money but what will be the resulting cost in human capital? Internal communications within the company is a.

This paper explains the issues faced by the telecommunications company Global Communications. Global Communications competes in and industry that is known for unusual competitive pressures and very quick changes in technology. However, as stated by Dennis Drogseth (2005, p. 52) "The challenges faced by global networks have more to do with management and process than with pure technology." This paper explores the issues and opportunities available to Global Communications management. The paper also explores the issue from its stakeholder's point of view, and proposes and reviews several alternative solutions until one optimal solution presents itself. Finally, an implementation plan provided which includes the costs of such a plan.

Situation Background (Step 1)

The telecommunication industry