Gap Analysis Introductions

Gap Analysis: Global Communications

Global Communications finds themselves amongst tough telecommunications competition and an ever increasing global market. There are many and opportunities they will face as they carry out decisions they make. Also there are internal and external conflicts that can occur. (GC) finds it is difficult to grow, cut costs, and be profitable while serving everyone's needs at the same time.

Situation Analysis

Issue and Opportunity Identification

Decision making is difficult and should not be rushed. (GC) executives might not have taken enough time to consider the implications of implementing their plan. It seems (GC) is missing a clearly defined plan. It is almost as though every associate had a role to play and they were not very well connected. Even when they recognize that their plan is not going very well they face the pressure of groupthink from Katrina when she says: "Since we have already spent considerable time devising and agreeing to this

Global Communications is a telecommunications company that was once an industry leader. Other companies have made adjustments to drop Global Communications to the middle of the pack. Now it is their time to make necessary changes to remain profitable and competitive. They are introducing new products and services to reach a global customer base. Global Communications also wants to outsource its' technical call centers to Ireland and India. Outsourcing will lead to a reduction in costs and more expertise in technical support. The biggest challenge facing Global Communications is the care and concern of their current employees, who will most likely lose their jobs.

Global Communications is a telecommunications company facing a changing market and increased competition. The leadership team has come up with a plan to outsource some call centers to other countries and create an alliance with a satellite company to provide additional services to their customers.

In order to compete in the international market, Global must cut costs by outsourcing, however their employees belong to a trade union. This creates a problem in that Global has not included the union in their discussions. This could have legal ramifications as well as create morale issues within the company. The leadership team must communicate these changes to the employees and public in a positive manner to avoid negative publicity and the loss of valued employees.

Global management needs to iden...

In this paper, one will find a gap analysis between Global Communications (GC) senior management and other key stakeholders in the organization. The current situation is that of Global Communications, a telecommunications company that is in the need of changing its strategies of competition in the growing market in order to maintain its presence in the industry. If changes are not made, Global Communications will no longer exist in the ever growing telecommunications market. This change consists of outsourcing and forming new call centers that will increase technical sophistication and improve profits along with increasing the company's growth. The decision to do this has caused an issue within the organization due to the lack of communications between senior management and key stakeholders (Union

Profitability for telecommunication companies has gotten very difficult as competition increased. The need for creative solutions to problems has become a must for companies to break free from the trend of decreasing stock prices. Global Communications (GC) is no exception to the hard times facing the telecom industry. This paper looks at the current problems for GC, the opportunities facing them to eliminate the problems, and finally the end-state goals of the company.

Increased competition is a major concern for everyone in the telecommunication industry. Company mergers and acquisitions have created bundled communication products that combine local, long-distance, and international calling markets into one bill for the consumer. This new product suite pushed many companies into competition for the same customer base in major metropolitan areas. To make matters worse, cable and cellular companies have stepped into the same market to offer one

Global Communications is a telecommunications company that is trying to survive in an industry that is highly competitive. To do this they want to become an international company which will increase profits and revenue while creating more jobs in the future. This means that they will have to downsize call centers in United States and outsource work overseas. They have brought in new people on the senior leadership team who specialize in the task that need to be preformed to allow the company to reach these end state goals. The other members of the senior leadership team have good working relationships with the key stakeholders involved in the situation. Communication will be the most important factor in this change of direction and the members of the senior leadership team that have these relationships will

Telecommunications companies are under tremendous pressure to compete with the masses and maintain profitability. Confidence in the telecommunication industry on Wall Street is waning. Shareholders have lost confidence in diminishing returns and question the industry's ability to rebound. Global Communication has definitely had their share of dissipating returns. In the past three years, the company has watched stocks trade from