Help Desk Support
Essay by 24 • March 22, 2011 • 510 Words (3 Pages) • 1,024 Views
Customer: Hi, this is Celine. I can't get my diskette out.
Helpdesk: Have you tried pushing the button?
Customer: Yes, sure, nothing happens, it must be really stuck.
Helpdesk: That doesn't sound good; I'll make a note
Customer: No ... wait a minute... I hadn't inserted it yet...it's still on my desk... sorry.
----
Helpdesk: Click on the 'my computer' icon on to the left of the screen.
Customer: Is that your left or my left?
----
Helpdesk: Good day. How may I help you?
Male customer: Hello... I can't print.
Helpdesk: Would you click on start for me and.....
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!
----
Hi, good afternoon, this is Martha, I can't print.
Every time I try it says 'Can't find printer'.
I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it...
----
Customer: I have problems printing in red ...
Helpdesk: Do you have a colour printer?
Customer: Aaaah....................thank you.
----
Helpdesk: What's on your monitor now ma'am?
Customer: A teddy bear my boyfriend bought for me in the supermarket.
----
Helpdesk: And now hit F8.
Customer: It's not working.
Helpdesk: What did you do, exactly?
Customer: I hit the F-key 8-times as you told me, but nothing's happening.
----
Customer: My keyboard is not working anymore.
Helpdesk: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Helpdesk: Pick up your keyboard and walk 10 paces back.
Customer: OK
Helpdesk: Did the keyboard come with you?
Customer: Yes
Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah ... that one does work!
----
Helpdesk:
...
...