How Human Resources Are Managed

P1: Write a report describing how human resources are managed in a selected organisation that you know well.

The first stage of training is at the welcome meeting. This is followed by a structured development programme that provide in all of business. All new employees have an initial training period. They will also attend classroom based training sessions where they will complete workbooks for quality, service and cleanliness. After the initial period all employees receive ongoing training. Training and development is given in the restaurant and in addition the participants will attend regular development days.

McDonald's inducts all new employees into the business through a Welcome Meeting, which they must attend. The Welcome Meeting gives an overview of the Company, including:

Ð'* job role

Ð'* food, hygiene and safety training

Ð'* policies and procedures

Ð'* administration

Ð'* benefits

Ð'* training and development.

New employees will also meet their trainer, and tour the restaurant. The company operates a 3-week probationary period, after which employees are rated on their performance and are either retained or have their employment terminated.

The McDonald's Management Development Curriculum takes new recruits from trainee manager to Restaurant Manager. This consists of on-the-job training and open learning development modules, supported by courses and seminars at the Company's National and Regional Training Centres. The Management Development Curriculum is aimed at persons aged 21 or over, either graduates or individuals with some previous management experience. It offers a direct route into restaurant management, through an intensive structured training programme.

The Management Development Curriculum is divided into four key programmes:

Shift Management - developing trainee managers in the skills and techniques required to become effective in all aspects of running a shift.

Systems Management - targeting second assistant and newly promoted first assistant managers. This programme covers all areas of McDonald's systems, increasing the manager's business knowledge. It also develops individual techniques.

Restaurant Leadership - introducing managers to the key skills needed to become effective restaurant leaders e.g. team-building, communication, decision-making.

Business Leadership - focusing restaurant/general managers on the need to develop a business strategy that encompasses both internal and external factors.

Most departments in the regional offices offer restaurant managers opportunities to be seconded to work in the regional office. This gives an experienced manager the opportunity to develop and learn new skills, to see a different side of the business and to experience how each department's strategies have a role in achieving the company's goals

http://www.thetimes100.co.uk/case-study--recruiting-selecting-training-for-success--28-194-5.php

Staff in MacDonald's can learn and develop. Macdonald have an own learn academy Hamburger university.

Training and Development

Our training programs teach employees the skills they need to do their jobs well. They also instill our core commitments, including a fair, open, and supportive work environment. Beyond this, they develop basic workplace skills that are a foundation for success anywhereÐ'--customer service, responsibility, teamwork, time management, problem-solving, and communication.

Our core curriculum provides a structured pathway from crew to mid-management and beyond. Each step includes specific learning objectives, training materials, and evaluation tools, all of which are translated and adapted to reflect local cultures and operations standards.

We have our own learning academyÐ'--Hamburger University (HU). It has seven campuses around the world. Course materials are available in 28 languages, and class discussions may be simultaneously translated into as many as six languages. We also have 139 country and regional training centers that provide training based on the HU restaurant management curriculum

http://www.mcdonalds.com/corp/values/people/opportunity.html

McDonald