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Knowledge, Skills and Abilities

CONSIDERABLE KNOWLEDGE OF NORTH CAROLINA & FEDERAL CONSUMER PROTECTION

LAWS.

GENERAL KNOWLEDGE OF THE BASIC PROGRAMS AND FUNCTIONS OF STATE AND

FEDERAL REGULATORY AGENCIES, AND STATE AND PROFESSIONAL LICENSING

BOARDS.

ABILITY TO UNDERSTAND AND INTERPRET CONTRACTS AND AGREEMENTS BETWEEN

PARTIES.

ABILITY TO GATHER AND ANALYZE INFORMATION, ARRIVE AT A VALID CONCLUSION

AND COMMUNICATE EFFECTIVELY WITH COMPANY OFFICIALS AND IRATE CONSUMERS.

ABILITY TO ESTABLISH & MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH

A WIDE VARIETY OF PERSONS CONTACTED IN THE COURSE OF WORK.

ABILITY TO PREPARE MATERIAL FOR SPEECHES AND PUBLIC PRESENTATIONS AND

SKILL IN PRESENTING EDUCATIONAL WORKSHOPS AND SEMINARS TO VARIOUS

GROUPS AND ANSWERING QUESTIONS RELATIVE TO CONSUMER PROBLEMS. ABILITY

TO REVIEW & ANALYZE CONSUMER COMPLAINTS FILED AGAINST MANAGED CARE COM-

PANIES. ABILITY TO MEDIATE COMPLAINTS WHERE POSSIBLE/JUDGEMENT TO MAKE

APPROPRIATE REFERRALS. EXPERIENCE IN PUBLIC CONTACT & INTERPRETATION OF

CONTRACTS, AGREEMENTS, LAWS, RULES AND REGULATIONS.

Training and Experience Requirements

GRADUATION FROM A FOUR-YEAR COLLEGE OR UNIVERSITY AND ONE YEAR OF

EXPERIENCE