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Alofaaga U. Toiaivao

2938 Appleton Dr.

Salt Lake City, UT 84119

alofaaga@hawaii.edu

(801)301-6437

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OBJECTIVE

- To obtain a position in a progressive organization that offers opportunities for advancement in my knowledge, and in skills that will be taught to me.

HIGHLIGHTS OF QUALIFICATIONS

* Excellent written and oral communication skills

* Strong supervisory skills

* Strong computer skills (WordPerfect, Microsoft Word, Microsoft Excel, Internet, and People Soft)

* Excellent customer service skills

* Excellent typing skills - (Proficient in 10-key)

* Excellent organizational skills

* Ability to research and resolve problems in a timely manner

* Ability to adhere to precise deadlines

EMPLOYMENT HISTORY

WESTERN GYNECOLOGY CLINIC

December 2007- February 2008

Murray, Utah

-Receptionist

-receiving incoming calls

-set up appointments for new and former patients

-handled billing inquiries

-outbound calls to remind patients of upcoming appointments

SORENSONS COMMUNICATIONS

January 2007- August 2007

Draper, Utah

-Received inbound calls from IM from deaf or hard of hearing individuals.

-Translate calls from instant messages to the hearing individuals.

-Kept call queue down.

- Kept up with hearing individual with their conversation, by typing every single word spoken by them.

FRANKLIN COVEY/GUTHY RENKER

November 2006 - December 2006

West Valley, Utah

-Take inbound calls from those who are members with the company.

-Cancel/Save accounts.

-Sell products that the company holds.

-Set up new accounts with those who want to join.