Human Capital

Running head: PROBLEM SOLUTION: INTERCLEAN, INC. CORPORATION

Problem Solution: InterClean, Inc. Corporation

Terri R. Glaser

University of Phoenix

Problem Solution: InterClean, Inc. Corporation

The purpose of this paper is to describe the firm's current situation and to evaluate potential opportunities and challenges. A problem statement will be developed for possible solutions. End-state goals will be defined for the organization. Alternative solutions will be evaluated and selected as part of the implementation plan. In addition to an analysis of these alternatives, each will be assessed for risk and mitigation and the optimal solution will be designed and implemented. Finally, the implementation results will be evaluated to determine whether or not success was achieved. A description of the current situation will be the starting point.

In this paper, the business begins by describing the situation, establishes what the problems are and what the desired outcome is, identifies alternatives and risks, makes a decision, develops and implements the solution, and finally evaluates the results.

Situation Background (Step 1)

InterClean, Inc. is a major player in the sanitation industry; currently they have a successful sales department who are focusing on a marketing campaign to concentrate on new strategies to develop a full-range service package tailored to individual accounts. InterClean, Inc. has 90-180 days to prepare and develop the company's high-quality products and service.

InterClean, Inc. has determined that there are opportunities to pursue in their industry. "While some companies were experiencing mixed results, InterClean, Inc. has decided that there were opportunities available to them in both the domestic as well as global markets. Customer demands for diversified services are growing and InterClean executives have identified new markets, services that will change the organization from a me-too player into a global innovator." (Glaser, 2006)

Issue Identification

InterClean, Inc. has come to the realization that changes need to take place in order to be competitive in the cleaning supplies industry, InterClean, Inc. has to face several issues if they want to grow the value of their company and receive higher returns on their investments.

Although it appears that many individuals will be impacted by a change in corporate direction, the promise of new opportunities, worldwide placements and a more secure future should be clearly communicated. "What an organization stands for transcends profits and can form the backbone of all corporate activities that involve and are embraced by stakeholders. A more sophisticated customer has tasted dramatic technology advancements and appears to have an insatiable appetite for more. Through all of this InterClean, Inc. must be true to the corporate values they were built on if they are to fully benefit from the opportunities in front of them. In order to do this consumer confidence in InterClean, Inc. needs to grow. Creating an all-inclusive service as well as a full array of cleaning supplies and solutions to go along with their previous packages are attractive to consumers and profitable. Consumers are also clamoring for technical expertise of individuals when they call for assistance, and InterClean needs to provide this resource. Through all of this InterClean, Inc. must be true to the corporate values they were built on if they are to fully benefit from the opportunities in front of them. "(Glaser, 2006)

Opportunity Identification

Many opportunities are available to InterClean; Inc. the company looks to improve their current situation. The present standing of InterClean, Inc. has concerned senior management and is pointed out in the company's share value. As the company begins to create a strategic path, many challenges will occur. If addressed effectively, potential new opportunities will develop. "New products, services and growth will help InterClean gain momentum and in time be a positive impact on share value. Through strategic alliances, InterClean will be able to look beyond the boarders of the domestic market and benefit from a worldwide customer base. These new initiatives will require a more lean and efficient InterClean, Inc. and as a result difficult cost cutting measures will need to be entertained but will make the organization stronger. A Media Blitz will be a great opportunity to inform potential clients about their new product line. The time has come for InterClean to redefine who they are and if this new chapter can be authored by an empowered workforce, the future will be promising." (Glaser, 2006)

Stakeholder Perspectives/Ethical Dilemmas

"It is the right of any shareholder to expect a reasonable return for their investment, however there is an equally important obligation they, as shareholders, have to their employees and their families. Change is on the horizon for InterClean and it will be the responsibility of management to implement that change. It is unlikely that these changes will please all stakeholders, but management will have the difficult task of assessing the needs of shareholders, employees and customers when implementing new strategies. Several stakeholders will be affected by the decisions made by InterClean, Inc. in regard to their commitment to an economic turnaround. Obviously, the current and future shareholders of the company want to see a higher return on their investments, and as owners of the company they are looking primarily at profits. The company has a single mission to protect the rights of their members but still need to be realistic when discussing the challenges that face InterClean and must ensure that they do not sabotage the future of the company out of spite. The existing InterClean customer base expects fair value for what they are being charged and at the same time demand innovative products and services. They will also expect to deal with a company that treats its employees fairly and does not deviate from the mantra that is openly advertised (Porrit, 2005) Perception is everything and if InterClean customers believe that the organization is less than fair to employees the same customer might protest by moving their business elsewhere." (Glaser, 2006)

Problem Definition (Step 2)

"The problem definition would include the following: InterClean, Inc. is looking into