Human Resources

Part 1

Organisation Purpose: Provide service + survive + meet demand + expand

Globalisation: Business environment become international

External factors: Long term planning + understand generating change.

Understand O+T + anticipate change.

Hard HRM: Order people- pay well + good resources

Soft HRM: Treat like assets + nurture + consider social needs

Organisational Politics: Disagreement + formed alliances. Avoid by NO favouritism

Management styles

Autocratic: Manager makes decisions. Tells workers their job. Tight control. Communication down

Democratic: Includes workers for decisions. Employees seen-part of team. Not as much control

Laissez-Faire: Employees make decisions. Trust. Workers call action for outcome.

Job Analysis: Tell duties + requirments + importance. Collected by data

Job Design: Decide task + responsibilities need to be used. Chain of command.

Job Description: Explain job available. Helps process run better. State expectations

Person Specification: Essential + desirable. Find out what the people skills are. Content- Knowledge, skills and personal qualities.

Recruitment Methods: Paper, TV +Training schemes.

Purpose of recruitment adverts: Find best person.

Interview: Make comparisons + form view.

Induction cons: Can employee make expectations. Attitude could turn negative.

Part2

Health and Safety: Workers duty of care. Applies to everyone employees, customer + suppliers.

Companies must make appointment for H&S, policy, risk assessment, committee, training + insurance

MUST: Report all incidents, arrange first aid, display H&S posters + keep up to date

E&D: Cannot discriminate. Must take all skills and ability into consideration regardless of anything.

Ageist Assumptions: Less relevant skills, Harder to train and worse health illness. Therefore, older people less likely to get job and less understanding of age market.

Job cannot advert on years experience. Age question restricted in interview

Part3

Physical Culture: Things that you can e.g. house

Subjective Culture: Things that you cannot see e.g. skill + attitude.

Structure- Centralised: Decision maker at top. Use when crisis for agreement

Decentralised: Lowers have some authority. Times of change + uncertainty.