ISCOM Case

Our consulting firm has been asked to analyze Parker Earth Moving Company (PEMC) production and sale requirement of 30,000 units per month in order to meet the revised sale forecast. The options for PEMC has come down to adding a third shift which will allow 3 shifts to operate 6 days out of the week increasing production to 20,000 units per month. This is 10,000 short of the number of units needed to meet the forecast. In order to cover this 10,000 unit shortage, PEMC has the option to choose between manufacturing companies to complete this.

The goal of PEMC is to meet the sales and production requirements and still preserve the company's reputation and minimize losses. In order to meet this they have to consider the customers and their needs. The needs of the customer are to simply have the product available for purchase at a reasonable price. By doing this PEMC will be able to uphold their reputation and minimize losses because they are making profit from sales.

The demands of customers will ultimately shape the needs of the company to effectively, conduct business. The company can clarify why it deems itself a better supplier than its competitors and its ability to deliver a quality product which is readily available. Customers want good quality products. Thus customers need clarification on how Parker Earth Moving Company (PEMC) can benefit their business operations and how the company measures up against its competition. PEMC can offer ideas that make their customers businesses more efficient by using PEMC supplies. PEMC will