Impact of Implementing Total Quality Management Practices on Staff Job satisfaction in Non-Governmental Organizations Applied Study on "ahla Hayah" Charity Organization
Essay by Mostafa Korayem • June 1, 2016 • Thesis • 13,914 Words (56 Pages) • 1,601 Views
Essay Preview: Impact of Implementing Total Quality Management Practices on Staff Job satisfaction in Non-Governmental Organizations Applied Study on "ahla Hayah" Charity Organization
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Arab Academy for Science, Technology and Maritime Transport
(AASTMT)
Quality and Productivity Institute
Alexandria, Egypt
Impact of Implementing Total Quality Management Practices on Staff Job Satisfaction in Non-Governmental Organizations
Applied Study on "Ahla Hayah" Charity Organization
Submitted By:
Mostafa Mohamed Korayem
A Thesis submitted in partial fulfillment of the requirements
for Master Degree in Quality Management
Supervised By:
Prof. Dr. Mohamed Wahba
2016
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قَالُوا سُبْحَانَكَ لا عِلْمَ لَنَا إِلاَّ مَا عَلَّمْتَنَا
إِنَّكَ أَنْتَ الْعَلِيمُ الْحَكِيمُ
صدق الله العظيم
[سورة البقرة: آية 32]
Acknowledgement
First of all, I wish to express my deepest gratitude and thanks to “ALLAH”.
I am also very grateful and greatly indebted to Prof. Dr. Mohamed Wahba for his unlimited support and generous offering of valuable supervision and suggestions as well as his unlimited time spent in continuous guidance. Without his endless and generous advices, the execution of this work could not be possible.
I would like to express my gratitude to all Professors of the Arab Academy for Science and Technology and Maritime Transport, whom kindly gave their experience and time through the work.
I owe special appreciation to my parents for their keen interest and continuous encouragement as well as giving much time and effort to help me.
And finally, I owe great appreciation to my family, my wife and my daughter for their great support.
Abstract
In the past few years, Non-Governmental Organizations "NGOs" became an important figure in all societies, either developed or developing ones, they play important roles in all aspects of life and they act as intermediaries between the community and the government. At the same time, implementation of TQM practices shows a great and positive impact on the profit organization, especially in raising profit margins, reinforcing competitive capabilities, and increasing employee satisfaction and retention. This research discusses the impact of implementing TQM practices on the staff satisfaction in NGOs with application on "Ahla Hayah" Charity Organization.
Table of Contents
Title | Page |
Table of Contents | vii |
List of Figures | ix |
List of Tables | ix |
Acknowledgement | v |
Abstract | vi |
Chapter 1 Introduction | 1 |
1.1 Introduction | 1 |
1.2 Purpose of the Study | 2 |
1.3 Problem Definition | 2 |
1.4 Study Plan | 2 |
Chapter 2 Literature Review | 4 |
2.1 Introduction | 4 |
2.2 Review of Literature | 4 |
2.3 Review of the studies related to the Total Quality Management Practices | 11 |
2.4 Review of the studies related to the Staff Job Satisfaction | 22 |
2.5 Review of the studies related to the relation between the Total Quality Management Practices and the Staff Job Satisfaction | 27 |
Summary | 29 |
Chapter 3 Research Methodology | 31 |
3.1 Introduction | 31 |
3.2 Population and the Selected Sample | 31 |
3.3 Variables and measurements definition | 31 |
3.4 The hypotheses of the study | 31 |
3.5 Study Model | 32 |
3.6 Data Collection Methods | 32 |
3.7 Statistical Analysis Method | 33 |
Summary | 33 |
Chapter 4 Empirical Study and Findings | 34 |
4.1 Introduction | 34 |
4.2 Data Analysis | 34 |
4.2.1 Regression Analysis between TQM practices variable and Staff job Satisfaction variable | 34 |
4.2.2 Regression Analysis between TQM practices Dimensions and Staff job Satisfaction | 35 |
Chapter 5 Results, Conclusion and Recommendations | 37 |
5.1 Introduction | 37 |
5.2 Results of statistical Analysis | 37 |
5.3 Results Discussion | 38 |
5.4 Suggested Points for further Research | 38 |
5.5 Limitations | 39 |
References | 40 |
Appendix A: Questionnaire | 44 |
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