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Impact of Implementing Total Quality Management Practices on Staff Job ‎satisfaction in Non-Governmental Organizations Applied Study on "ahla Hayah" Charity Organization ‎

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Arab Academy for Science, Technology and Maritime Transport

(AASTMT)

Quality and Productivity Institute

Alexandria, Egypt

Impact of Implementing Total Quality Management Practices on Staff Job Satisfaction in Non-Governmental Organizations

Applied Study on "Ahla Hayah" Charity Organization

Submitted By:

Mostafa Mohamed Korayem

A Thesis submitted in partial fulfillment of the requirements

 for Master Degree in Quality Management

Supervised By:

Prof. Dr. Mohamed Wahba

2016

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       قَالُوا سُبْحَانَكَ لا عِلْمَ لَنَا إِلاَّ مَا عَلَّمْتَنَا

       إِنَّكَ أَنْتَ الْعَلِيمُ الْحَكِيمُ 

صدق الله العظيم

[سورة البقرة: آية 32]


Acknowledgement

First of all, I wish to express my deepest gratitude and thanks to “ALLAH”.

I am also very grateful and greatly indebted to Prof. Dr. Mohamed Wahba for his unlimited support and generous offering of valuable supervision and suggestions as well as his unlimited time spent in continuous guidance. Without his endless and generous advices, the execution of this work could not be possible.

I would like to express my gratitude to all Professors of the Arab Academy for Science and Technology and Maritime Transport, whom kindly gave their experience and time through the work.  

I owe special appreciation to my parents for their keen interest and continuous encouragement as well as giving much time and effort to help me.

And finally, I owe great appreciation to my family, my wife and my daughter for their great support.

        


Abstract

In the past few years, Non-Governmental Organizations "NGOs" became an important figure in all societies, either developed or developing ones, they play important roles in all aspects of life and they act as intermediaries between the community and the government. At the same time, implementation of TQM practices shows a great and positive impact on the profit organization, especially in raising profit margins, reinforcing competitive capabilities, and increasing employee satisfaction and retention. This research discusses the impact of implementing TQM practices on the staff satisfaction in NGOs with application on "Ahla Hayah" Charity Organization.


Table of Contents

Title

Page

Table of Contents  

vii

List of Figures

ix

List of Tables

ix

Acknowledgement

v

Abstract

vi

Chapter 1  Introduction  

1

1.1 Introduction

1

1.2 Purpose of the Study

2

1.3 Problem Definition

2

1.4 Study Plan

2

Chapter 2    Literature Review        

4

2.1 Introduction

4

2.2 Review of Literature

4

2.3 Review of the studies related to the Total Quality Management Practices

11

2.4 Review of the studies related to the Staff Job Satisfaction

22

2.5 Review of the studies related to the relation between the Total Quality Management Practices and the Staff Job Satisfaction

27

Summary

29

Chapter 3     Research Methodology

31

3.1 Introduction

31

3.2 Population and the Selected Sample

31

3.3 Variables and measurements definition

31

3.4 The hypotheses of the study

31

3.5 Study Model

32

3.6 Data Collection Methods

32

3.7  Statistical Analysis Method

33

Summary

33

Chapter 4   Empirical Study and Findings        

34

4.1 Introduction

34

4.2  Data Analysis

34

4.2.1 Regression Analysis between TQM practices variable and Staff job Satisfaction variable

34

4.2.2 Regression Analysis between TQM practices Dimensions and Staff job Satisfaction

35

Chapter 5     Results, Conclusion and Recommendations        

37

5.1 Introduction

37

5.2 Results of statistical Analysis

37

5.3 Results Discussion

38

5.4 Suggested Points for further Research

38

5.5 Limitations

39

References

40

Appendix A: Questionnaire

44

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