Indian Call Centres

Indian government is doing all the best possible to counter such issues, security measures have increased for BPO employees, special instructions are given to the families and women travelling at night. There has been a close monitoring and counselling of the employees. All possible steps are being taken to avoid any unfortunate events.

The Indian call centre labour process is more of a self management issue rather than a global problem. It is vital to mention that India has been able to offer best means to make business process outsourcing a global opportunity. India has many advantages in spatial terms and it has the best infrastructure at the lowest possible expenditure. Indians remain to be loyal, warm and committed to the clients and employees alike.

The political-economic factors mentioned in the report are being observed and watched closely by the Indian government. Special cells and committees have been formed to make sure that all possible steps are taken to ease the entry and operation of global IT business. States are offering new sites, opening of special economic zones SEZ and software parks. All possible subsidies and priorities are given to foreign companies. Foreign exchange rules are eased up. Custom and excise has been reduced to fairly low levels for easy set up of infrastructure required for setting up call centres. Bank loans are provided at low rates of interest to such developments. To sum up there has been a lot of development in Indian IT scenario since this report has been worked upon.

What should have been noted here is that there are many cities where call centres have been set up, there is a vast diversification in nature of working employees from different cities. Employees from Delhi or Mumbai have their own set of commitments and working styles. A predicted trend should have been used and how the government and legal bodies are supporting the business.

THE SCALES INVOLVED AND DATA USED

The data used for evaluating the effects on the employees in Indian call centres is not enough. A proper insight in the matter is needed and conclusion shall be based on the total outlook of the call centres environments. The authors have conducted a survey in few of the call centres and used the results obtained in framing their conclusion. However it should be noted that call centres are now one of the major industry.

MEASURING

In monetary terms the call centres are providing big benefits to the employees and employers equally. The even may outnumber the odds. It is crucial to evaluate the social and physical effects on call centre employees. The pressures are mainly due to the commitment to deliver the best and abide by the standards involved in that delivery. Like every business the outsourcing business has its own life cycle and everyone wish to make the most of it while the business is still in its life cycle. That eventually results in overlooking the physical and mental pressures.

ANALYSIS OF THE RESULTS

According to my understanding the problems met due to the labour process is another form of 'occupational hazard' that can be seen in any occupation. There are equal and almost same kinds of problems in every trade and business. Saturation and exploitation goes hand in hand. The top clients make sure that same standards are maintained as in their companies. Health and safety regulations are also set up and followed, yet