Intel

Operations: Intel uses its Web based e-business system to aid in the quick exchange of details and queries pertaining to customer orders, design specifications and proprietary information. Design specifications and models can change every 6 months. Intel has many made-to-order deals with big volume direct customers and this almost instantaneous system can shave off a week or two in design and delivery of the final product, enabling the product and its suppliers to take full advantage of its novelty and price in the market.

Outbound Logistics: Intel uses its web based system to track deliveries to customers and resellers. It can thus expedite delivery by noting friction points, ascertaining the reasons and smoothing shipments there. Using its 'vendor driven' inventory management system, Intel can maintain its inventory levels to respond to fluctuating customer demand, make reliable forecasts and shipments on time.

Marketing & Sales: Intel has also improved time to market for its products to customers. By putting its customer order entry system on the Web, it has reduced errors by 75%. It can take orders round the clock, where more than 25% of its transactions occurring after normal business hours. Its ability to establish links with over 75,000 system resellers worldwide has led to considerable increase in its sales volumes. Online sales doubled from US$ 1 billion to US$2 billion a month. Hundreds of Intel suppliers use the Web to check the status of inventory levels, payments and shipments.

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Service: Intel focuses on many areas of support and service for all its products. From advanced data centers, application platforms, architecture planning, integration of business applications, e-commerce applications and solutions, system migration and server consolidation.