Interclean

Problem Solution: InterClean Inc.

Choosing the right institutional and cleaning and sanitation company can be a frustrating task. The company must be designed to serve as a guide in finding a company that is successful with the best products and services that can cut through grime and kill germs. At the same time that company must reflect your personal characteristics, strengths, give creativity, create an ability to earn money, and work in relation to your employment. This will help you to summarize and clarify your mission in the industry of sanitation. This will help you to reflect on this information and lead you to the best selection. Interclean must offer multiple high-quality products and packages that work well for all of their clients. Their clients are not just into the products but the solutions and services that will streamline cleaning efforts for environmental safety.

Issue and Opportunity Identification

There is too much competition in the sanitation industry. Interclean must be able to understand their customers. There is an array of products and services that Interclean is not providing to their customers that the competition will soon be able to offer such as solutions and services that will streamline their cleaning efforts in the wake of more stringent requirements for environmental safety. InterClean wants to try a new solution and service model which will group representatives into multi-functional teams to promote their new and improved high-quality products that will give high-quality service. The representatives will be instructed in the development of full-range service packages tailored to individual accounts. They'll be trained to engage directly with facilities managers, health care professionals, and operational executives in their customers' organizations. Interclean is trying to implement this in 90 to 180 days.

InterClean has formed a partnership with Envirotech one of their competitors in the market. This merger will aide them in achieving domestic market dominance and presence in the sanitation industry. Envirotech will create the service expertise that will aid in the new strategic direction. Interclean hopes that they can increase profitability by 40 percent.

Stakeholder Perspectives/Ethical Dilemmas

Interclean is trying to link and connect with the international market and society that makes up the sanitation industry. The company is focused on increasing profitability and implementing change through multiple communication networks. Interclean must understand what it means to reduce the costs of mobilizing goods, services, money, people and information which reduce economic distance. InterClean must figure out how to create change and what stems from the phenomenon that is driven by that particular market. There seems to be movement throughout the sanitation industry that Interclean does not understand how to respond to yet which will create market pressures. Therefore the merger with Envirotech will be beneficial with the experience that is being brought into the work environment at InterClean.

InterClean must look closely at the environmental regulations and local sanitation standards and technical specifics that will be critical for our sales team. At the same time it will be beneficial to preparing information that will be helpful to the sales staff. InterClean must find creative ways and be among the first to introduce all-inclusive service cleaning solution packages for their clientele. At the same time Interclean must review their current staff and find out what is effective for them and what skills that will be needed to have an easy transition. This process for Interclean could result in growth, profitability, and a world of possibilities if executed correctly.

Frame the "Right" Problem

Interclean will become the international sanitation liaison for the entire industry by working internationally and constantly changing; at the same time they must work with their employees by fostering and keeping open communications through daily interactions. Together they must focus on what is important and find ways to implement changes that can work for everyone. After making those changes Interclean must focus on creating a comprehensive guide to the world's sanitation industry which provides an informative overview of all suppliers, service providers, sanitation services, trade organizations worldwide.

"End-State" Vision

Interclean must communicate with their entire staff so they can analyze and fight competition in foreign markets by establishing a relationship that creates change and growth.

Interclean must increase profits by being aggressive, developing growth and being innovative. Interclean must focus on increasing productivity. By Interclean moving into multiple markets and merging with Envirotech they can create better relationships all over the world. This will create a better relationship with the stakeholders, management, and the rest of their staff. The vision must be focused on values and principles. The values are as followed: honesty, growth must be a steady process, create a more stable and efficient market presence, be profitable, keep cost low, offer new products and services that will destroy bacteria and grime, and customer options.

Identify the Alternatives and Benchmarking Validation

Issue: Interclean has to properly identify full-service solution packages that will improve their profitability.

Opportunity: Interclean will be able to maximize growth and market itself more aggressively on an international level and become more global.

Alternative Solution: Optimize their current products and services associated with their individual environment versus what the competition is doing.

Issue: Interclean is underdeveloped in the sanitation industry market and lacks competitive advantage.

Opportunity: To develop value growth through new services for business and consumer customers