Intermountain Healthcare

Intermountain Healthcare Video Assignment

• List the Five Challenges Faced by Patients in Navigating the Hospital or Healthcare System

• Access to care – insured or not; having access to care or whether it financially makes sense for the patient to have insurance
• Patients are usually not oriented to their room and the hospital; do not know how to work the TV or order food
• The lack of professionalism from hospital staffs
• Not keeping the whiteboards updated so the patient is unaware of who is caring for them
• Patients are extremely challenged when there is a shortage of doctors and nurses

• List the Five Different Errors Providers (Doctors/Nurses) Might Commit When Caring for the Patient in the Hospital

• Administer incorrect anesthesia during a C-section
• Filling a prescription incorrectly or issuing the wrong dosage
• Making a wrong diagnosis or not diagnosing the patient when they do have something wrong with them (lady in the video with leukemia)
• Readmission to the hospital because of lack of communication between hospital discharge and the patient
• Filling out paperwork incorrectly

• Identify the Five Steps Hospital Administration (Management) Can Take to Improve Patient Care and Prevent Errors

• Develop care pathways and best practices for patients
• Increase the number of primary care doctors and community health centers
• Keep whiteboards up to date and free of errors
• Create a company culture that is driven toward safety and favorable working conditions
• Prevent mistakes in surgery and ensure the correct patient/body part

• List the Five Key Roles of the Government in the Hospital or Healthcare System

• Oversee Medicare and Medicaid ensuring the best use of money and cost-effective medicines
• Ensure regulation of health programs (no monopoly)
• Ensure the FDA streamlines medications and brings costs down
• Monitor the quality of healthcare
• Convene stakeholders from across the healthcare system

• List Five Items That Completely Surprised You When You Watched the Video!

• In the opening seconds, there were 3 large blue laundry bags. One of them opened and dropped a ton of laundry. I had to rewind because I did not believe there was that much laundry in hospitals.
• I was surprised when the elderly man was asked what he likes about therapy. He responded, “Nothing” but despite that, he admitted that therapy has helped him get better.
• The quote of “complex heart surgeries are just as much a part of the day as stitches and prescriptions.” I couldn’t believe that they treated 541 heart patients!
• I was surprised that patients were able to order nice meals. I remember seeing omelets and salads in the video.
• One of the doctors said he and his partner had performed over 1,000 of these surgeries before, and this was a cancer-related surgery.