Internet Service Analysis

A High-Speed Internet Services Analysis

for Companion Pets, Inc.

Prepared for

Dr. Stephanie Lyncheski

University of Phoenix

COMM 208

Business Writing Essentials

Prepared by

Ellen M. Robertson

May 18, 2004

University of Phoenix

Phoenix, Arizona 85000

May 11, 2004

Dr. Stephanie Lyncheski

Instructor

University of Phoenix

COMM 208 - Business Writing Essentials

Phoenix, Arizona

Dear Dr. Lyncheski:

Here is the report that you requested in April exploring different Internet and email providers that would be essential to Companion Pets, Inc.

Companion Pets, Inc would benefit by upgrading to a high-speed Internet connection, providing a valuable asset to the company. To increase:

* Networking

* Productivity

* Teamwork

* Communication

* Future Expansion

The information provided within this report will provide a comparison and cost-effectiveness to assist in your decision. Research was compiled through on-line sources, printed information and personal interviews with representatives of Cox Communications, as well as others involved in the Internet and email services.

Thank you for giving our research team an opportunity to provide you with this service. We appreciate the chance to apply our research experience and help you decide the best Internet and email services for company. If you have any questions about the material within this report, please do not hesitate to contact any of the team members.

Sincerely,

Ellen M. Robertson

Ellenstan@msn.com

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Table of Contents

Letter of Transmittal i

Executive Summary iii

Introduction 1

Purpose 1

Scope 1

Assumptions 1

Methodology 1

Limitations 1

Criteria 1

Cox Communication 2

Company Background 2

Installation 2

Cost 2

Equipment 2

Cancellations/Limitations 2

Qwest DSL

Company Background 3

Installation 3

Cost 3

Equipment 3

Cancellations/Limitations 3

DIRECWAY Broadband 4

Company Background 4

Installation 4

Cost 4

Equipment 4

Cancellations/Limitations 4

Conclusions and Recommendations 5

References 6

Appendix A: Comparison Chart 7

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A High-Speed Internet Services Analysis

for Companion Pets, Inc.

Executive Summary

Companion Pets, Inc. should provide the office with high-speed Internet access.

This report has investigated three widely known Internet providers.

 Cox Communications

 Qwest DSL

 DiRECWAY Broadband

These companies offer a wide variety of Internet and email services, which will enhance Companion Pets, Inc., allowing fewer interruptions, provide a teamwork network and enhance direct communication connections with less disruption of productivity.

Economically, the utilization of one of these three services would eliminate additional telephone lines, faster communication, and over-all lines of teamwork through direct communications.

Dial-up services are jumping on the highway at the same time going to the same place causes traffic jams. Each employee would wait his or her turn before getting the information that is required. Dial-up Internet connections are connected by feeder roads - routers and switches - that flow on to the main highway. If these routers and switches are jammed with traffic the company is stuck in gridlock. (Internet-Speed-Guide, 2004).

Communication is the key to any business success. Unless potential clients and customers are aware of the business, they will not have the information to contact or to purchase products. In this report, this team will discuss those tools, as well as planning guidelines, to facilitate the key element to communication.

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