Introduction - Taylor Smith

File: ch07.rtf, Chapter 7, Managing for Ethical Conduct

True/False

1. Unethical behavior is often caused by the work environment and the work environment is the manager’s responsibility.

Ans: True

Response: See page 256.

Difficulty: Easy

2. A statement such as “integrity is important here” is enough for subordinates to understand expected behavior.

Ans: False

Response: See page 256.

Difficulty: Easy

3. Generally, people take a single “ethical self” from situation to situation.

Ans: False

Response: See pages 256-257.

Difficulty: Medium

4. Workers expect to be rewarded for behaviors that are expected of everyone—that is, for doing the “right thing.”

Ans: False

Response: See page 266.

Difficulty: Easy

5. Norms often arise to support behaviors that are implicitly rewarded.

Ans: True.

Response: See page 271.

Difficulty: Medium

6. Work roles can support either ethical or unethical behavior.

Ans: True

Response: See page 263.

Difficulty: Easy

7. When an employee brings up an ethical concern at work, the manager is obliged to take the issues completely off the employee’s hands.

Ans: False

Response: See page 283.

Difficulty: Medium

1. Researchers have found that employees may be less likely to report ethical problems to management if they are intently focused on achieving a task.

Ans.: True

Response: Page 261

Difficulty: Medium

1. Workers have to be personally rewarded or punished for the message to have an impact.

Ans.: False

Response: Page 264

Difficulty: Medium

1. If punishment occurs in private, few employees will know that unethical behavior was admonished; thus, managers should ensure that employees who behave unethically are punished publicly so that others learn from the process.

Ans.: False

Response: Page 267

Difficulty: Medium

1. Workers expect managers to discipline fairly, and they are morally outraged when management doesn’t do its job.

Ans.: True

Response: Page 270

Difficulty: Easy

1. Roles can support ethical behavior thus it makes sense to include in a Code of Conduct a statement that calls for employees who see misconduct to report it.

Ans.: True

Response: Page 275

Difficulty: Medium

1. People are much more likely to act ethically if they perceive themselves as personally responsible for the outcomes of their decisions and actions.

Ans.: True

Response: Page 283

Difficulty: Easy

1. A decrease in levels in the organizational hierarchy leads to better lateral communication among employees and makes it more difficult for employees to rationalize that higher-ups were responsible.

Ans.: True

Response: Page 284

Difficulty: Medium

Matching

Reference: Matching Key Terms and Definitions

a) integrity

b) reinforcement theory

c) social learning theory

d) Pygmalion effect

1. People are likely to behave in ways that are rewarded.

Ans: b

Response: See page 264.

Difficulty: Easy

1. People generally live up to the expectations that are set for them—high or low.

Ans: d

Response: See page 264.

Difficulty: Easy

1. That quality or state of being complete, whole, and undivided.

Ans: a

Response: See page 259.

Difficulty: Easy

1. People learn from observing the rewards and punishments of others.

Ans: c

Response: See page   264.

Difficulty: Easy

Multiple Choice

1. Which of the following is true?

a) Attempting to achieve a task goal can decrease risky behavior.

b) Employees focus on what managers say more than what managers do.

c) Employees will not search for clues about what gets rewarded; they must be told by managers that it is important.

d) Meeting a goal provides psychological benefits.

Ans: d

Response: See page   261.

Difficulty: Medium

1. The Tailhook scandal is an example of:

a) Management focusing too much on the ends rather than the means.

b) The ethical Pygmalion effect.

c) Social learning theory.

d) Employees ignoring management’s clear message.

Ans: c

Response: See pages   264-266.

Difficulty: Medium

1. Which of the following is true?

a) Rewards set the tone for what’s expected and rewarded in the long term.

b) Employees need to be rewarded for engaging in specific ethical behaviors.

c) Punishment is an inherently bad practice.

d) Rewards are better to control short-run ethical behavior.