John Deere and Complex Parts, Inc. Project

                              John Deere and complex parts, Inc. Project

1. Executive summary:

      Deere and company is an American company in Moline, Illinois. They are the world’s leading manufacturer of Farm and forestry equipment. For the past 10 years Complex parts, Inc. has been a supplier of John Deere. Deere Company’s evaluation team has identified some signs of weakness in complex parts company such as customer satisfaction, cost and Quality plan implementation. The alterative action would be getting another supplier who has good rating in the market instead of having sole supplier like Complex parts. Inc. The recommendations for Deere Company are to improve AEP and constantly monitor the reports and give the feedback immediately.

1. Issues:

Major issue:

                The evaluation team discussed Complex Parts' performance over the past year.    

• There seem to be issues with Complex Parts that fall short in its deliveries. Over the past quarter, records show that their delivery rating was 155,000. Inability to return important phone calls from Complex Parts' customer service and have been noticed to have fallen behind with customer satisfaction.
• Complex parts has implemented the plan earlier and improved significantly. Now that they have fallen behind in implementing the Quality plan in the new facility which is started recently. It is a concern to the evaluation team.

Minor issue:

• Items supplied by complex parts had not met Deere’s cost targets that effectively         reducing the projected profits. Also there has been a problem over the past quarter, getting quotes for new parts.

1. Environmental/Root cause Analysis:
2. Alternative options:

     The alternative action that should be considered is:

• Getting a new supplier who has good rating in the market and can supply the product with Fair price.
• Acquire products and services from both the new supplier and the existing supplier.
• Retain the sole supplier for the major components from Complex parts.

1. Recommendations:

• Deere & company have to supervise the supplier company.
• They should get regular weekly, monthly, quarterly reports from complex parts.
• Deere fell short in monitoring and providing constant feedback to Complex Parts and thus, the supplier was unable to improve its weaknesses
• They should improve the Achieving excellence program to monitor and control to its suppliers.

1. Implementation plan:

1. Monitor and control