Let It Pour Case Study

Case Study Analysis

"Let it Pour"

University of Phoenix

CSS 330

Faith Community Hospital has long been a leader in providing quality health care for all members in the neighborhood regardless of race, creed, moral or ethical issues. The staff is comprised of highly qualified, morally and ethically sound personnel available in their respective community. Despite the high quality of care and the well trained personnel, the hospital is currently experiencing financial distress and a declining public perception. (your problem statement) In order to alleviate these issues these problems will be discussed, possible solutions will be posed and a concrete plan will be determined that will get Faith Hospital back on track.

The root of the hospital's problems, both financially and publicly, lies strictly with the professional staff. The doctors of the hospital while hired for their professional demeanor were also employed for their moral and ethical beliefs. There is nothing wrong with having strong beliefs, but not when their interpretation causes a lack of professionalism and/or a loss of profit to their employer. Recently, for example, a doctor in the pharmacy was allowing uninsured patients to pay on time in order to receive their medicine. This act, while quite noble, is not something that can help a business maintain a profit margin. It will also promote more of the public who are in the same situation to fill their prescriptions with the pharmacy causing exponential loss. There are also a couple of counselors who are using hospital resources to give their patients free service. Again, these acts are very kind, but are [no comma before "but" -- the following is not a stand-alone clause] likely the leading cause to the $23 a day increase in daily costs per patient.

A separate financial problem is the relationships that the hospital has with the insurance companies and their billing/payment procedures. The hospital is getting irregular payments from these providers or no payments at all. How can any business function properly if they can't [Eliminate contractions (isn't for is not) in academic writing.] get an idea of the money coming in? The answer is: they can't [Eliminate contractions (isn't for is not) in academic writing.] .

The declining public view can be attributed to the actions the doctors are taking in performing care whether it is not performing the proper care due to the patient's wishes or using their own beliefs to cloud their judgment. In either one of the situations one party is always left in an awkward position: the doctor wants to perform the best care, but the best care is not authorized by the patient or the wishes of the patient are not followed by the doctor because he/she [avoid bias -- replace with "he or she," "him or her," "his or her"] feels (believes would be a better word choice.) that this is not the best care. When someone is considering using a hospital for a major procedure, stories like these and the fact that 100,000 people die a year due to medical malpractice, make them extremely uneasy and they will seek another health care provider.

The hospital's mission statement is as follows:

"With the foundation and commitment of our spiritual heritage and values our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values."

Unfortunately, the hardships the hospital is currently facing are making it very difficult to live up to this statement, which puts a strain on both the community and the staff who wants to serve them. The question is: What can be done to bring this hospital back to its once prominent and profitable position? Let's explore some possible solutions.

One possible solution is to reinforce the hospital's rules and regulations to get every staff member on an even keel. Hospital policies should be observed at all times and the staff needs to be aware of this and reprimanded if the rules are not followed. For example, the pharmacist should only be allowed to fill prescriptions for insured patients or if they are not insured, then patients who are able to fully pay at the time services are rendered. Obviously, this step would also cut operating costs allowing the hospital to keep or possibly reduce the cost passed onto the patients, which may lead to higher admittance. Another step that needs to be taken is that doctors must follow the patients' wishes unless those wishes violate the law or the Hippocratic Oath. The doctors should not be allowed to make their own interpretations as these will vary from person to person and religion to religion, etc. The reprimands should start as a verbal warning, then a written warning. Once a person receives three written warnings, they [pronoun agreement: since the antecedent (person) is singular, the pronoun (they) must be singular {he or she}] are to be terminated. This may seem like a harsh solution, but having [no comma before "but" -- the following is not a stand-alone clause] your [Word choice. "You" and "your" are second person pronouns that mean general humanity. In academic writing, replace second person (you and your) with a third person pronoun (he, she, it, one, and they) for more specific writing.] job on the line makes you [Eliminate second person "you" and "your" in academic writing.] seriously consider your actions. There are some drawbacks to this solution, however [insert semicolon before] , one being that [Use "because."] some of the doctors on staff may feel so strongly in their convictions that a sudden change in policy may cause them to resign. Another problem with this solution may be that some patients may feel spurned by the hospital for no longer servicing them as they once did, e.g., giving them time to pay for their medicine.

A second solution could be to hire a completely new staff one department at time. This solution would be good for a couple of reasons: cost reduction and policy adherence. By hiring a new staff, the hospital