Look Asia Holidays Case Study

LOOK ASIA

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  BY-M.RAVINDU SANDARUWAN PERERA

INTRODUCTION

Look Asia Holidays was established in 1997 and ever since then has been operating as a destination management company focusing primarily on the Russian market (Russia and CIS countries).  Over the years the company expanded its reach to include the Middle Eastern and South Asian markets.  From its humble beginnings as a small player in the highly competitive tourism industry Look Asia has grown into a multinational organization having offices in Indonesia (Bali, 2003), Malaysia (Kuala Lumpur, 2007) and Sri Lanka (Colombo, 2010).

Whether you are looking to escape to a peaceful secluded beach or dwell in culture and history our destinations can offer you just that. Moreover if extreme adventure is forte than these exotic locales are equipped with an abundance of activities that will take your adrenalin rush to a whole new level.

Our greatest strength is our experienced and highly dedicated staff.  Look Asia’a workforce comprises of over 70 individuals spread across all four destinations. We offer all sorts of travel packages that cater to all tastes, we also offer customized packages that are tailor made for each client.  Our guest relation personnel provide round the clock assistance to our guests.  In an attempt to maximize smooth communication we have employed Native Russians in each of our offices who directly correspond with our guests and partners. It is evident that our customers are our most valuable asset, therefore we do whatever it takes to keep them satisfied.  Apart from planning your dream holiday we are also capable of organizing meetings, conventions and exhibition related trips.

At Look Asia Holidays, we will always strive to provide our clients and business partners with the best service. Our team is committed to making sure that you “ Take home a good memory with Look Asia Holidays”.

Vision & Mission

Vision

With the growing affluence of individuals across the world, the tourism economy has seen an increase in travelers foraying into different parts of the world. Asia has been a popular destination, especially amongst Western travelers, due to its rich and exotic cultures and untouched natural beauty. As such, Look Asia Holidays aims to always be on the lookout to discover more hidden jewels of Asia and bring them forth to the world. We also aim to continue providing our travelers with value for money vacations and consistently provide efficient services to our visitors. Look Asia Holidays also aims to be a major contributor to the tourism industries in the different countries we operate in.

Mission

To showcase the hidden jewels of Asia and bring forth its exotic cultures and bountiful natural beauty to the West.

To provide excellent and top-notch services and hospitability to each and every visitor that Look Asia Holidays attends to, so as to ensure good and long-lasting memories of their travels to Asia.

To be a widely recognized and well-reputed destination management company.

Services Offered

Hotel reservations and ground handling for all types of tours

Wildlife and eco tourism activities

Medical treatment with leading hospitals in Singapore and Malaysia

Beach wedding packages and services

Air ticket reservations

Train and coach service related bookings

Language interpreter service (for medical check ups/business meetings/property investments)

Tailor made programs for incentive groups

VIP services with 24 hour concierge assistance

Foreign language speaking tour guides

Visa application services

Achievements

Over the years, Look Asia Holidays has achieved numerous milestones and has gained trustworthy recognition from most of its travel partners and prominent tourism organizations.

Some of the commendations include:

- “Trusted Partner” by the Immigration and Checkpoint Authorities of Singapore as one of the travel agencies that handles Singapore visas for travelers.

- The “Excellent Service Award” from a prominent Ukrainian travel company, whose clientele includes numerous VIPs and affluent travelers.

- The agency with the highest production of room nights stays by numerous hotels.

We have also been the agency of choice to handle special VVIP travelers such as the President of the Republic of Tatarstan, the former Prime Minister of Russia and the Mayor of Moscow to name a few

.The way Of Tour Operating

I met Mr.Dilhan Wijethunge [HEAD OF SALES] IN LUXE ASIA tourism ,to help with me in my assignment So I asked the questions Regarding to their Tour operations you can find the answers below,

1.How do you bring the client for Russia?

          We have to some of our clients in Russia and we join with them mostly through internet to take the business.

02.What are they use to  handle a Russian client?

        When a client contact our company then we arrange them a tour as they need. We have some special packages for clients..those are ,