Management Organization

Lead and Manage Organizational Change.

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Table of Contents

1.0 Assignment Task 1.        2

1.1 A review of the company’s information.        2

1.2 Analysis of the organizational objectives to identify the change requirements.        2

1.2.1 Requirements for change.        2

1.2.2 Link between the organizational strategic plan goals and the identified changes.        3

1.3 A review of the current state of the organization to understand how current operations, practices and policies deliver against the organizations strategic goals.        3

1.3.1  Impact by the people.        3

1.3.2 Processes Impact.        3

1.3.3 Technology impact.        3

1.3.4 Impact of the structure.        3

1.4 External trends that may impact the achievement of the company’s strategic plan goals.        4

1.4.1 Explanation        4

1.5 Major Operational change requirements.        4

1.5.1 Changes due to performance gaps.        4

1.5.2 Changes due to business opportunities.        4

1.5.3 Changes due to threats.        4

1.5.4 Changes due to management.        4

1.6 Identifying the specialists needed to help identify the change requirements.        4

1.7 A plan to identify how, who and when the stakeholder managers will be involved to prioritize and review the change requirements.        5

1.8 Conclusion.        5

2.0 Assessment Task 3: Written Question and Answers        5

2.1 List 2 change management theories and explain any one in detail.        5

2.2 List 4 strategies that can be used for embedding change in an organization. Explain any one in detail        6

2.3 Explain the change management process/cycle and discuss strategies for communicating change        6

2.3.1 Change management cycle        6

2.3.2 strategies for communicating change        7

2.4 Explain how organizational behavior and the external environment can impact on the change strategies        8

2.4.1 How organizational behavior can impact the change strategies.        8

2.4.2 How external factors can impact the change strategies.        8

2.5 Describe the components of a change management project plan        8

2.6 List the potential barriers to change and explain possible strategies to address these barriers        9

2.7 List 2 ways in which you can evaluate and review your change management project plans        10

References        10

1.0 Assignment Task 1.

1.1 A review of the company’s information.

Operating in New South Wales, A2Z Couriers has been delivering large and medium-sized packages across Sydney metropolitan for the last 15 years. The company has a goal of expanding its businesses across the region and also enhance their small packages deliveries in the metropolitan area by 7.5%. The company aims to achieve this by developing a sbetter-integrated distribution approach by using current technology such as GPS and PDAs. Its also the company’s objective that they create a better working environment for the workers. By implementing improved distribution systems, increase efficiency and reducing the time required for delivery the company can boost its markets share in the region. Communication between the head workers and the administration is done through email whereas communication to the rest of the workers is done through a monthly newsletter. All the company delivery trucks have a GPS system that helps the drivers to navigate through the delivery points and the pickup points. Every driver has also been given a PDA that provides drivers with the drop-off and pick up locations and also other information necessary for the job. At first, the drivers did not trust the PDA device as some of them regarded it as a complete waste of time. This negative reaction to change made it very hard to implement the necessary changes required. Two drivers are allocated for each vehicle for easier unloading and loading. An automatic lift would remove the need for two drivers which is another change that the company seeks to implement.

1.2 Analysis of the organizational objectives to identify the change requirements.

1.2.1 Requirements for change.

• Some changes need to be implemented in the Company’s organizational and operational structure. The change requirements are:
• The resistance to change by the drivers negatively affects the company. A good explanation should be given to assist the drivers to understand how the change will impact A2Z courier company positively.
• The PDA data shall be used in productivity reporting.
• To build trust among the employees and the drivers, there needs to be a change in the lack of participation during the training programs and motivating them to work better and offer better results.
• Late deliveries due to slow distribution affects the company negatively and thus should implement changes in their delivery systems to offer its customers shorter delivery times.
• The company will need to boost their share in the market in order to become the preferred company for courier services.

1.2.2 Link between the organizational strategic plan goals and the identified changes.

• A company cannot do without change otherwise its doomed to fail. The change a company needs should be aligned with its strategic goals. For A2Z courier company, the changes identified are linked to its operational and strategic goals. The changes associated with its strategic goals are:
• Expanding its share in the Sydney metropolitan area. Increasing their medium delivery market by 7.5% will need an efficient workforce and up to date technology.
• Training should be offered to the drivers and employees concerning the technological and organizational structure changes. This will help them to build trust in the company rather than seeing the change as a threat to their jobs and well being. The workforce requirements should be the driving force on how the changes are made.
• The distribution system will be improved by the introduction of the PDA and GPS systems.

1.3 A review of the current state of the organization to understand how current operations, practices, and policies deliver against the organization's strategic goals.

There are major impact on the company’s strategic goals due to the current organization state in terms of its operations, policies, and practices.

1.3.1  Impact by the people.

A2Z Courier company’s strategic goals are heavily affected by the workforce as observed in the case scenario given. The desired results cannot be achieved unless the drivers and the rest of the employees are motivated to work and also feel safe while carrying out their tasks. The drivers see the introduction of the PDA systems as a mistrust by the company. This is the main reason why they won't volunteer for any of the training programs set up by the company. The change from two drivers to a single driver has also affected the working of the drivers as they are not sure if this will lead to some of them losing their jobs.