Organizational Behavior Forces

Organizational Behavior Forces

Ann-Marie Marcucci

University of Phoenix

MGT 331

Organizational Behavior

Barry Dillard

July 25, 2006

Workshop 2

Organizational Behavior Forces

Organizational Behavior Forces

Organizations have both internal and external forces that impact the behaviors exhibited by the company, group, or division as a whole. These forces can have both a positive and negative impact on the organizations behaviors, as they usually precipitate some types of organization wide change or reaction. Changes in the economy, globalization, restructuring, customer demand, company missions, fiscal policies, technology, and increases in customer demand are some of these forces. Shermerhorn, Hunt and Osborn state that, "Organizations must be able to change continuously and positively while searching for new ideas and opportunities" (Organizational Behavior, 2004).

One thing that Flight express is starting to do to the extent that fiscal policies goes is cutting back on the amount of shipping they do to their other locations. Because of the high cost of fuel, shipping prices have increased dramatically over the past few months. One-way Flight Express can cut costs in that area is to limit the amount of "frivolous" mail they send to other locations. By being aware of the necessity of what one is sending can help save time and money for the company.

Other policy Flight Express has put into effect is to fuel up at a FBO (Fixed Based Operations) that has low price AV (aviation Fuel). They cannot always do this because when the tank is low, the pilot must fuel up. However, for example, one of our planes leaves Tampa and flies to Miami. The price of fuel in Tampa is approximately 3.94 a gallon; the price of fuel in Miami is currently 5.87. Flight Express tries to get the pilot to fuel up before he leaves Tampa; therefore avoiding the need for fuel while in Miami.

Competition places a key role in how Flight Express does business. Because of the high need for charter services, they must provide service in the fastest, safest, and cheapest if they want to stay in business. At the same time they need to make the company profitable. A way that Flight Express remains on top in the charter industry is that they offer 24 hours 365 services to their customers.

Customer Demands play the most important part of our business. We must be available to our customers at all times; and be ready to meet their needs. Banks and the Federal Reserves are typical customers of Flight Express. The banks usually need to have their document from the day sent to their corporate center that night. Flight express utilizing various methods to achieve this goal. We coordinate with a ground courier to bring the documents to the airport facility. It is then the job of the pilot to ensure the cargo has been received and load onto the correct aircraft for delivery. There are many variables that can affect this route. Weather and traffic are two key factors in considering how long it will take to get the cargo from point A to point B. Flight Express must always be aware of weather conditions in other regions in order to ensure that the cargo can get to where it is required in a timely fashion. If flying conditions are not favorable, the pilot must contact dispatch so the customer can be notified of the delay, and other delivery options may be discussed. It is essential to the continued prosperity of Flight Express that our customers really are number one in priority.

First Step Adolescent Services, Inc., is a nonprofit corporation chartered in 1998 by the State of Florida, and is certified by the Florida Department of Children and Families as a licensed mental health, substance abuse, and medical provider. First Step is contracted and works closely with the Department of Juvenile Justice (DJJ), Department of Children and Families (DCF), and other community agencies to meet the needs of the at-risk and underserved adolescent population with substance abuse and mental health issues (First Step Adolescence Inc 2006).

At First Step I, which is located in Apopka FL, the communication flow is very simple. First there has to be have the program director, his or her job is to oversee the whole facility. If something goes wrong in this facility he or she is contacted right away. The director is over the therapist and the case manager. Then you have the Substance Abuse Tech Supervisor (S A T) who job is to oversee the Substance Abuse Tech. If something has to be reported, it will go to the supervisor first, and if that is not possible the next step will be the program director.

Organizational Policy it is important that everyone comes on work on time, because it shows courtesy for other staff member and it disrupted the order of the schedule duties that the youth has to go by everyday. All staff cannot touch or use physical harm to youth. Since this is not a lockdown facility you do not have to hold or restrain a youth if the youth decides to leave, but if the youth leaves, staff is required to call the Sheriffs Office right away, then call the program director. Everyday the substance abuse techs must write daily notes on every youth. They must document if the youth was well behaved, or if they received any violation for misconduct also the tech writes down what time the youth wakes up in the morning along with what time they go to bed at night.

Organizational diversity, with diversity comes differences, and with differences come a mix of potential opportunities and problems. Along with diversity and other individual differences come personality, values, and attitudes--all together comprising the bedrock of OB concepts (Schermerhorn, Hunte and Osborn 2005 Chapter 4).

At First Step all staff and clients has different backgrounds. Some come from a wealthy family some have a poverty background and some come from another state. The supervisor was the original creator of the American Gladiator. Everyone has a different personality. You have some staff that is laid back then you have some staff that is always up tight and you have some that are very easy to work with. That leads to the big five personality traits that Schermerhorn, Hunt and Osborn describe.

Extraversion-outgoing sociable, assertive, then Agreeableness-good