Prime Bank Internet Banking

Internet Banking Questions

1. What is Internet Banking ?

2. How much does Internet Banking cost ?

3. Which types of accounts can I access using Internet Banking ?

4. I currently use the Bank's Telephone Banking service. Can I sign up for Internet Banking and still use the telephone to access my accounts ?

5 What are the software and hardware requirements ?

6. How do I sign up for Internet Banking ?

7. What happens if I forget my Internet Banking password ?

8. How do I properly exit/quit Internet Banking ?

9. Is Internet Banking safe and secure ?

10. How late in the day can I make a transfer between Primebank accounts?

11. Can I stop or modify my request to transfer funds ?

12. When do my recurring transfers post to my accounts ?

13. Can I access my accounts from anywhere ?

14. Are there limits to the number of transfers I can make ?

15. What is an "alpha-numeric, case-sensitive" password ?

16. What can I do to protect my Internet Security ?

17. For a Bank deposit account, what is the "Current Balance"?

18. For a Bank loan, what is the "Current Balance"?

19. How far back can I obtain account information ?

20. For a Transaction History, what period is covered by the "Current Business Day"?

1. What is Internet Banking ?

Internet Banking is a convenient, safe and secure way to conduct most of your everyday banking transactions via an internet connection. Do your banking, including checking balances, transferring money, paying bills and more, any day, any time, all from the privacy of your own home or office- or anywhere you have an internet connection.

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2. How much does Internet Banking cost ?

Internet Banking is a free service. The optional BillPayer service is free to customers for 60 days. After the initial 60 days, you will be charged a fee of $ 4.95 per month for up to 10 transactions. Additional transactions will carry a $ .50 fee. These charges will be automatically deducted from your designated checking account.

3. Which types of accounts can I access using Internet Banking ?

You can review your checking, savings, certificates of deposit, IRAs, loans and mortgage accounts that you are a signer on. You can also use the Transaction function to review transaction history. In addition, you can transfer funds between any of your checking or savings accounts that you are a signer on at the Bank.

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4. I currently use the Bank's Telephone Banking service. Can I sign up for Internet Banking and still use the telephone to access my accounts ?

Yes. You will be able to use both products to access your accounts whenever and wherever it is most convenient for you.

5. What are the software and hardware requirements ?

All you need to use Internet Banking is a secure browser and any computer that accesses the Internet. You may use Microsoft Internet Explorer 5.5+ or Netscape Navigator 4.75+. These browsers support secure transactions over the Internet using Secure Socket Layer (SSL) protocol. Internet Banking is best viewed when your screen resolution is set to 800 x 600.

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6. How do I sign up for Internet Banking ?

Customers with accounts at Primebank may sign up for Internet Banking by completing the online Internet Banking application. For more information, please contact us.

7. What happens if I forget my Internet Banking password ?

For security reasons, no password list is maintained. If you forget your password, simply call contact us and ask to speak with one of our customer service representatives. Once you have been successfully identified, we will provide you (over the phone) a one-time password. This assigned password is good until your next log-on attempt which at that time you will be required to change your password.

Primebank will mail a letter containing the password to the caller at the address on record. Should you receive such a notice and you have not requested a password change, please immediately contact a customer service representative.

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8. How do I properly exit/quit Internet Banking ?

To properly exit/quit Internet Banking you must click on the Log Off button.

9. Is Internet Banking safe & secure ?

Yes! Primebank uses the state-of-the-art firewalls and security to protect your accounts and identity. We require you to use a browser with 128-bit encryption which is one of the highest and most secure in use today. When you make an online transaction and it has been encrypted, your browser will indicate that the transaction is in a safe environment by displaying a "locked" icon at the bottom of the screen or your address line will display HTTP S, with the "S" representing the secure link. If the "locked" icon does not appear, you can verify that you are in a secure mode by looking for the HTTPS in the address line.

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10. How late in the day can I make a transfer between Primebank accounts ?

While you can create transfer requests 24-hours a day, only transfers made before 3:30 PM on business days will post that same day. All transfers made after 3:30 PM, on weekends, or on holidays will post the next business day.

11. Can I stop or modify my request to transfer funds ?

Yes. At any time before you reach the "Transfer Funds Confirmation" screen you can modify or cancel your funds transfer request.