Problem Solution: Global Communications

Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS

Problem Solution: Global Communications

Dave

University of Phoenix

Problem Solution: Global Communications

The telecommunications industry is a competitive and challenging industry. Global Communications is a telecommunications organization that needs to develop solutions to continue his or her presence in the telecommunications industry. The situation for Global communications includes labor changes, stock concerns, and other possibilities that must be addressed. Solutions will be proposed, along with risk mitigation, along with the optimal solution, and how it will be implemented and evaluated. These solutions will integrate emotional intelligence, leadership, and effective strategic planning and execution to get Global Communications to the end of state goals that they need to improve their success.

Situation Analysis

Issue and Opportunity Identification

Several issues and opportunities from Table 1 affect the current position of Global Communications. A large amount of competition currently exists in the communications industry. This company is well aware of the strong presence of competition. Cable companies have placed a large amount of competition in their services offered, that directly compete with Global Communications.

This competition will stimulate opportunity for Global Communications. Global Communications senior leadership team has developed a two-pronged aggressive approach to address their competition. The first option is to plan to realize growth through the introduction of new services, primarily to its small business and consumer customers. The second step is that the senior team has identified cost-cutting measures that will improve profitability.

Another issue that has occurred is the stock price related to the company. In three years, its stock traded at $28 per share; today, the stock is valued at $11, more than 50% depreciation. This drop in sock value has a negative effect on the financial standing of the company. To help improve the stock value, the company plans to market itself more aggressively on an international level with the goal of becoming a truly global resource. This marketing focus is geared to improve the standing f the company.

The strategic decisions are made by Global Communications are an opportunity for the organization. Labor outsourcing is another opportunity that the company is working to implement. The hope is that the strategy and the labor outsourcing approach will set a precedent for the whole industry. Setting a precedent may be positive of negative on an industry,

It is important to address benchmarking for Global Communications because "Benchmarking your firm against the competition could help you identify more fee earning opportunities and help meet your clients' needs" (Pipe, 2007, p.1). This decision does present an issue with the worker's labor union.

The labor union presents an issue for Global Communications. The current negotiations had led to the management position that there was apparently, there is no room for negotiation around the new strategic plan. The current union negotiations have not been positive. Addressing the union with an operable solution is an issue that still must be addressed. This could present a possible opportunity with the workers' union conflict. The conflict can give a solution because, "Conflict enhances the quality of a decision by sharply focusing attention on diverse ways of thinking about the consequences of the decision from diverse agendas of the people affected by it" (Gomez-Mejia and Balkin, 2002, p. 210).

Stakeholder Perspectives/Ethical Dilemmas

Several stakeholders and dilemmas are facing the current state of Global Communications. Global Communications management is a major stakeholder in the future of the organization. The dilemmas that face company management are stock price, outsourcing labor, and strengthening their standing within their industry.

A major dilemma is the Workers' Union. The strategy for Global Communications includes the outsourcing of labor. This affects the local labor union by reducing employee pay, and bringing g in layoffs to the company when jobs are moved away. This dilemma will prove to be difficult in creating a win-win scenario for both the Workers' Union, and Global Communications. This dilemma can be a detriment to the company if this situation is not managed properly.

One of the stakeholders involved are the potential partners to Global Communications. The alliances and partnerships have the interest in offering services for customers, while improving the industry standing. These partners are hoping the have beneficial relationships with Global Communications, benefiting all stakeholders involved.

The stockholders are a major stakeholder for Global Communications. Keeping stock value is important to the interest of its investors, and to the value and strength of global Communications. With an over 50% reduction is stock value is hurting investors. They have the right to sell or keep the stock in the company. The stockholders value company worth, and company growth. The dilemma for the stock value is the loss of company value, the loss of investors, eventually leading to company closure. Keeping these stakeholders intact will have a strong determination on the future success of Global Communications.

Problem Statement

Global communications is in need of adjustment for their future success. Global communications will reduce its operating costs, while expanding into the telecommunications industry with new partnerships, new products and services. These changes will be implemented with the organizational commitment to improve the standing of Global communications. The right emotional intelligence and strategic decisions will help the people and customers of Global Communications benefit from theses necessary organizational changes. Effective leadership and effective goals will lead Global Communications towards the path of improves industry footprints, and stronger stock value.

End-State Vision

The success of Global Communications will be driven by the strategic decisions and partnership that will combine to provide the services and products for its communications customers. Managing labor and resources will present efficiencies and improvements