Quality Control and Assurance

Table of Contents

Introduction        3

Task 1        4

1.1 Appropriate standards for the development of an IT system.        4

1.1.1 ISO 9000        4

1.1.2 ISO 14000        4

1.1.3 ISO 31000        5

1.1.4 PRINCE 2        7

1.2 Assessing the risks associated with the development of an IT system        9

1.3 System Development Life Cycle (SDLC)        11

1.3.1 Prototyping        11

1.3.2 Milestones of completing the SDLC        12

Task 2        13

2.1.1 Starting up a Project (SU)        13

2.1.1.1 The Team        14

2.1.1.2 The Project Brief        14

2.1.2 Directing a Project (DP)        17

2.1.3 Initiating a Project (IP)        17

2.1.4 Planning the project        18

2.1.4.1 Activity List        18

2.1.4.2 Resource Allocation        18

2.1.4.3 Program evaluation and review technique (PERT)        19

2.1.4.4 Critical Path Method (CPM)        19

2.1.4.5 Gantt Chart        21

2.1.5 Controlling a Stage (CS)        21

2.1.6 Managing a Stage Boundary (SB)        22

2.1.7 Managing Product Delivery (MP)        22

2.1.8 Closing a Project (CP)        23

2.2 The suitability of tools used to manage the development of an IT system.        24

2.2.1 The Prototyping SDLC        24

2.2.3 PRINCE2        25

2.2.4 Activity List and Resource Allocation List        26

2.2.5 CPM        26

2.2.6 PERT        26

2.2.7 Gantt chart        27

2.2.8 Microsoft Project 2013        27

2.2.9 Different approach that could have been used        28

2.3.1 How Project Management Tools were used in the SreeLeathers Project?        29

2.3.2 Quality control strategies        29

2.3.3 Quality control tools        30

2.3.3.1 Histogram        30

Conclusion        33

Bibliography        34

Introduction

Quality control and assurance relies on the establishment of standards by which projects can be measured. To ensure that the end product meets the requirements reviews, tests and inspections are carried out. A structured framework of procedures should be followed for IT projects which will make sure that quality is a vital part of the development process.

Mr. Masud Ibrahim is an investor who wants to bring the SreeLeathers’ products to Bangladesh. His plan is to establish 5 outlets in Dhaka city (Uttara, Gulshan, Banani, Dhanmondi and Motijheel) for retails sale. He has also planned to establish a huge warehouse just outside of Dhaka (Gazipur), where he will keep the stocks of products. He also wants to start an ecommerce business with the products of SreeLeathers.

For this purpose, Mr Ibrahim has contacted my software company, SonicSoft Lab, to develop the proposed system for him.  My task as an Analyst Programmer for this project is to design and develop the proposed system for Mr Masud Ibrahim.

This written report will be about the appropriate quality standards that will be adhered to for the development of the IT system for the SreeLeathers and the risks associated with the proposed system. The quality control management plan will also be discussed in this report.

Task 1

1.1 Appropriate standards for the development of an IT system.

The proposed system of Mr. Masud Ibrahim needs to comply with the international standards to assure the quality of the organization and its’ products.  

The International Organization for Standardisation (ISO) is an international organization that has developed more than 19000 international standards for various sectors that gives world-class specifications for products, services and systems, to ensure quality, safety and efficiency.  These standards are made by the experts of the ISO.

I will be explaining some of the appropriate standards of ISO that will help in the development of the IT system for SreeLeathers.

 1.1.1 ISO 9000

ISO 9000 is the first set of standards for quality management that has been published by the ISO in 1987. It is developed to promote and develop the international quality standards. ISO 9000 is applicable to all kinds of organizations regardless of its size. Major revisions of the standards have been made in 2000. Current revisions of ISO 9000 and ISO 9001 were published in September 2015.

• ISO 9000:2015 – Definitions: Provides the fundamental concepts, principles and vocabulary for quality management systems (QMS).
• ISO 9001:2015 – Requirements: This Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
• ISO 9004:2009 – Continuous Improvement: Provides guidelines for establishing a quality management system. This standard provides guidance to management for achieving sustained success of any organization in a complex, demanding, and ever changing environment. The sustained success of an organization is demonstrated by its ability to satisfy the needs and expectations of its customers and other interested parties, over the long term and in a balanced way. This can be achieved through awareness of the organization's environment, the effective management of opportunities and risks, learning from experience, and through the application of improvement and innovation.

1.1.2 ISO 14000

The ISO 14000 family of standards provides practical tools for companies and organizations of all kinds looking to manage their environmental responsibilities. ISO 14001:2015 and its supporting standards such as ISO 14006:2011 focus on environmental systems to achieve this (Iso.org, 2016). The other standards in the family focus on specific approaches such as audits, communications, labelling and life cycle analysis, as well as environmental challenges such as climate change.