Quality Management

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A

RESEARCH

REPORT

ON

"Quality Management And Six Sigma"

SUBMITTED IN PARTIAL FULFILMENT OF THE AWARD

OF

MBA {MASTER OF BUSINESS ADMINISTRATION}

BY

Chitrakant Deshmukh

MBA 2nd SEMESTER {2010-2011}

SUBMITTED TO UNDER THE GUIDANCE OF PROF. PARAG PATERIA MISS.VANDITA JAIN

H. O. D. MBA DEPT. LECTURER

RITEE RITEE

RAIPUR INSTITUTE OF TECHNOLOGY

CHHTAUNA MANDIR HASAUD RAIPUR 492101 {C.G.}

CERTIFICATE

This is to certify that the research project report on "Quality Management & Six Sigma" submitted to Raipur Institute of Technology, Raipur by Chitrakant Deshmukh ,from II semester in partial fulfillment of the requirement for the award of degree Business Administration is a bonafide work carried out by him under my supervision and guidance. This work has not been submitted anywhere else for any other degree/diploma. The original work was carried out during II semester 2010.

Date: Signature:..............................

Place: Raipur Guide: Vandita Jain

Designation: Lecturer,

Department: MBA, RITEE

ACKNOWLEDGEMENT

The satisfaction of completion of any successful task is incomplete

without mentioning the name of people who made it possible and whose

constant guidance and encouragement crowned our efforts with success.

I have a pleasure in submitting the research report and I take this opportunity to express my sincere gratitude to all those who have directly or indirectly given assistance in making this report easier and possible.

I express my sincere gratitude to Mr. Parag Pateria H.O.D. MBA, who gave the vital inputs and necessary information regarding the report and organization. I would also like to thank my project guide,Vandita Jain lecturer MBA, for giving me the opportunity constant encouragement, support and guidance and for imparting their views regarding Developing Strategies. I'm also thankful to, Miss Nivedita Lakra whose encouragement and never ending support made me relentlessly work hard towards the pursuit of preparing this report in a timely and efficient manner.

I would also like to thank all the faculty of the institute from whom I get lot of inputs and help and support. It was a great experience and learns many things which will help me in future.

And also wish to express my gratitude to Last but not the least; my heartfelt love for my parents, whose constant support and blessings helped me throughout this project

Date:........................ Chitrakant Deshmukh

Place: Raipur MBA, 2009-2011

RITEE, Raipur

DECLARATION

I, Chitrakant Deshmukh, student of II semester of Master of Business Administration from Raipur Institute Of Technology, Raipur C.G. (Session:2010-2011), hereby declare that, this research project report on "QUALITY MANAGEMENT And SIX SIGMA" prepared, is my original work. This work has not been submitted anywhere else for any other degree/diploma. The original work was carried out during II semester 2010. All the information and data given in my project are authentic to the best of my knowledge and taken from reliable sources.

Date:.............................. Signature:..............................

Place: Raipur Student : Chitrakant Deshmukh

Session : 2010-2011

Department: MBA, RIT

Preface

Decision making is a fundamental part of the research process. Decisions regarding that what you want to do, how you want to do, what tools and techniques must be used for the successful completion of the project. In fact it is the researcher's efficiency as a decision maker that makes project fruitful for those who concern to the area of study.

Basically when we are playing with computer in every part of life, I used it in my project not for the ease of my but for the ease of result explanation to those who will read this project. The project presents the quality management and six sigma.

I had toiled to achieve the goals desired. Being a neophyte in this highly competitive world of business, I had come across several difficulties to make the objectives a reality. I am presenting this hand carved efforts in black and white. If anywhere something is found not in tandem to the theme then you are welcome with your valuable suggestions.

EXECUTIVE SUMMARY

Every nation has its own independent historical and cultural background. The quality sce-

-nario , therefore, differs from one national setting to the other. The nations are orienting their quality management strategies and systems to meet