Recruitment & Selection Process

According to Knox (2005) the process of recruitment and selection is fundamental to the good performance of the organization, the high competition between the companies and the pressure for change and constant suitability to follow the market, demands more and more qualified and dynamic professionals that fit the culture of the company. However, the search for qualified professionals is a constant challenge for companies, the more complex the job the greater the level of difficulty in finding qualified people (Shackleton, 2015). For  Keep, & James (2010), to aggregate people is a fundamental activity of the strategy of every organization that seeks to apply recruitment and selection as part of the same process: the provision of human resources.

In the increasingly demanding business environment, telephony service operators must enhance the user experience at each stage of the customer's life cycle to retain them while increasing revenues. Telecom service operators can count on a broad information strategy, business analytics business analysis tools and business intelligence (BI). To date telecommunications services market is the fastest growing. Telecommunication services are rapidly penetrating into our lives, becoming not a luxury but a means of basic necessities. The peculiarity of the Russian telecommunications industry is the fact that formally the principal owner of all large companies fixed-line is the state, so the industry is the most regulated by the public authorities (licensing, government tariff policies, the requirements of companies participating in the national programs of a social nature and others. On the other hand cellular companies are formed and function on the basis of private capital. Among the trends that characterize the development of the market of our country telecommunications services at this stage, the same prevailing on world markets include: the liberalization of the telecommunications market, the active work of alternative operators, and the substitution of fixed traffic cell.

A good Recruitment & Selection process is an increasingly strategic and complex need for organizations. The selection process is essential to the success of a company because it is through it that organizations can identify talents with the potential to make a difference in an increasingly competitive market. The major challenge today is to conduct the selection process to avoid failures and the failure of the process. The lack of adequate criteria and instruments is one of the main reasons for this failure, and most of the time, it can generate huge financial losses. Not to mention the costs that mistakes like these can cause in terms of lost time or customers. Every organization lives on its results and these are generated through its employees, who must be committed to the organization and identified with their work position. Thus, the importance of effective and efficient recruitment and selection is evident, which can identify the right person to the right place. In a selective process, the candidate evaluates the candidate in a global way, verifying their experiences, abilities, skills, and also their behavior in the face of some situations that they may experience in their new work.

A good selection process brings in its guidelines the respect with the candidates, good selection techniques, a lot of attention, keen perception and preparation of the selector, to be able to identify the candidates with potential for each type of job and company, Present technical skills for the job, it is necessary to analyze if it has the same values ​​and desirable behaviors as the organization that is seeking this professional. And for this the picker needs to be with the profile of the vacancy and the contracting company very well defined.

More than ever, hiring and retaining talent is a demanding process today. After all, it also functions as a business card of the company in front of the candidate. If he is interviewed by an unprepared picker, who does not understand the philosophy and culture of the organization and is more concerned about delivering quantity than quality, the candidate will surely realize and can disclose this distorted image and may even give up Of the selection process. Therefore, the selector plays a fundamental role in a recruitment and selection process.

Recruitment and selection is extremely important and should bring excellent results to the contracting company and also to the new employee. However, no matter how good the selection, the candidate who is hired will need a follow-up to adapt to the new company, position and work team, integration, etc., but this is a subject for an upcoming conversation.

With the awareness that we can not always get right, because the human being is very complex and finding talents is not easy, we believe that serious work, with a focus on quality in human resources management, can reach the maximum goal of make the business competitive and profitable.

The Recruitment and Selection Process is responsible for finding the right person for a particular position and has become increasingly strategic within the organizational universe, since the human factor is most responsible for success. Through personnel selection it is possible to identify skills able to make a difference in a market that is constantly changing. But for this the process must be judicious and done with seriousness, avoiding loss of time and damages with inadequate hiring. During a procedure selection it is possible to evaluate a fully candidate, their knowledge, their skills and their competencies, and behavior on some situations that could happen in the day to day function.

Nowadays, the search for effective and dynamic people has increased, capable of increasing the life expectancy of companies and, consequently, achieving success. The process of getting these people to work is of utmost importance to the company that wants to succeed.

Organizational goals can be achieved only with and through people, so the importance of care with the conduct of the selection process .

The main objective of the selection is to hire the best of the candidates, a process by which candidates are chosen who have the necessary profile to fill the position.

When done properly ensures the entry of people of high potential and quality in the organization, which is the goal of any company, as the human side of the company must present consistency in terms of recruitment policies and practices and selection.

The alignment of human resources to company strategy is very important, since strategic planning is a powerful tool for building and consolidating its image. It is only through planning that an integrated communication can be established that gives consistency and potentiates the message at all points of contact with the market, it is one of the most important elements for a successful human resources management program. Organization ensures the right number and the right people in the right place.