Richter Office Solutions Memo

Richter Office Solutions

6454 Cherry Hill, Detroit, MI 48455

(249) 555-4000 Fax: (249) 555- 4001 www.richter.com

April 16, 2004

British Airways Ticket Refunds USA

75-20 Astoria Blvd

Jackson Heights, NY 11370

Dear British Airways:

Please refund my one-way, standard airfare in the amount of $655.00. I was a passenger on your flight from London to New York on Monday, April 12 2004. It was flight number 6245. A crazed passenger, who had to be detained and arrested when the flight landed, interrupted the flight. Not to mention the flight was late for arrival. I have enclosed my ticket stub for reference.

Your associates in New York informed me to write this letter and you would reward my company with a full refund in the amount of $655.00. I have never been more terrified in my life. This man was out of control and caused the flight to be so late that I missed my work meeting. After all the 9/11 issues, being on a flight and having a man go berserk was extremely frightening.

Thank you for your consideration in offering compensation. Please make the check out to Richter Office Solutions and mail it to the above address.

I would like to thank you and your grounds crews at the airport. They handled the situation very professionally and wasted no time detaining the raging passenger. We use your airline quiet often in our travels over seas, and would like to continue to do so. We would like to keep a positive relationship with you therefore, a response to this letter would be greatly appreciated.

Sincerely,