Service Request Sr-Rm-022

Service Request SR-rm-022

Jason Johnson

BSA/375

September 15, 2015

Karen Knox

Service Request SR-rm-022

In this paper we will describe the said stakeholders in the company, which are supplying the requirements for the services in which they offer.  Then we will explain the techniques for gathering the information for this project at hand, as well as try to define the scope of it all and finally link everything g up to the Systems Development Life Cycle.

Key Stakeholders

Now there is, in fact, a most considerable amount of stakeholders, which are involved with the Riorden Manufacturing Company itself.  These people or holders would include Mr. Riordan, Ms. McCall, Mr. Collins as well as other upper management and the IT department would also be included in this group.  Now these people and staff would be consulted with as well as some of the other staff prior to and during the development of the new system that is being put into place for the company.

Information Gathering

In order to see that the said system is up and function able there are in fact a couple of step that are needed to insure that the SR-rm-022 is going to function okay (Mochal, 2008).

1. Single Interviews
2. Group Interviews or Workshops
3. Facilitated Sessions
4. Joint Application Development
5. Surveys
6. User Cases
7. Work Observation
8. RFP’s
9. Prototyping

Now the order is not set in stone they can, in fact, go in any order or not at all. Now when we say not at all we mean that NOT all of them have to be used depending on time and budget.

Key Factors

        After the above process then the progress and ideas are the agreed upon solutions for the new system.  Now from this we will gather both short and long-term solutions.  The short-term solution is usually a weekly meeting that focuses on the agenda and key developments.  Whereas the long terms are usually monthly and incur whether or not the weekly sessions are on time and going as planned.  In addition that they are also up to date and what problems can, in fact, be addressed and solved.  

        These performances are measured as KPI’s or Key Production Indicators.  These are the said heart of the system, which can in time become management’s best tool if used properly can be most effective for the business.  In addition from this the workflow will become higher and any information that is missed will be picked up from this as well as discrepancies with the system at hand.

        Now all key executives are interviewed and consulted with when it comes to making these decisions and these consultation interviews lead to different perspectives of the persisting problem, which allows the firm to come up with the best solution for the problem at hand to improve the possibilities of the new system.