Starbucks

Making changes in Europe

Howard Green

SVP Finance & IT

London

14th March

1

Making changes in Europe

Howard Green

SVP Finance & IT

London

14th March

This presentation may contain forward-looking statements,

including 'forward-looking statements' within the meaning of the

United States Private Securities Litigation Reform Act of 1995.

These forward-looking statements are based upon current

expectations and assumptions regarding anticipated

developments and other factors affecting the Group. They are not

historical facts, nor are they guarantees of future performance.

Because these forward-looking statements involve risks and

uncertainties, there are important factors that could cause actual

results to differ materially from those expressed or implied by

these forward-looking statements. Further details of potential risks

and uncertainties affecting the Group are described in the Group's

filings with the London Stock Exchange, Euronext Amsterdam and

the US Securities and Exchange Commission, including the

Annual Report & Accounts on Form 20-F. These forward-looking

statements speak only as of the date of this presentation.

Safe harbour statement

2

From ... To ...

An integrated European

business that optimises

synergy and scale at

European and country

level, through One

Unilever

Fairly independent

Business Groups and

Countries often acting

as a loose federation

We have implemented a new

operating model for Europe...

3 of everything!

Progress to date on One Unilever

2004 2005 2006/2007

* Move to one office per country

* Legal merger of local Unilever companies

* Functional restructuring

* One integrated country leadership team

* Creation of a communications function

* Brand Building & Brand Development

dedication

* Customer Development restructuring

* Implementation of new operating model

* Financial Shared Services

* HR-Shared Services

* IT - outsourcing

* IT - 1 common SAP platform

* One Unilever Supply Chain co

Today

WAVE 1

WAVE 2

WAVE 3

3

Our European Change Program

CUSTOMERS

Build

excellence in

customer

development

Rejuvenate and

support the core

Rebalance our

price-value equation

Focus behind

fewer, bigger

innovations

CONSUMERS

ONE

UNILEVER

Simplify our European

organization

ERP

Enables One

Unilever

organisation

and one way of

working

Enables single,

integrated supply

chain model and

generates after tax

savings of Ђ150

million p.a.

Europe IT cost trend

2005 2006 2007 LTP08LTP09LTP10

One Unilever

restructuring related

to Sirius

IT costs reduce by

40% by 2010

versus 2007 base line

ERP deployment - simplifying the way we work

Outsourcing to increase flexibility and responsiveness - and at lower cost

4

Country

A

B

C

D