Student

1.) What is the behavior I observed?

The behavior I observed and chose to write about is that of a Jimmy John’s employee.

2.) When did I witness this behavior?

I entered the Jimmy John’s restaurant at approximately 6:05pm, on Tuesday 9/11/07, with an extremely hungry stomach and very little time until my evening class.

3.) How did the person behave?

The employee at the register first greeted me when I walked in the door. He was eager to take my order. I was happy that there was no line. However, there were many other customers already served and enjoying their subs in the booths tables. He then listened to my order and entered it into the register. I could see my total on the front register. I was politely handed a cup and I gave him my debit card. He immediately asked if I would like a copy of the receipt. After answering no, I was informed that a signature was not necessary and he returned my debit card. I next picked out my desired flavor of chips and headed towards the soda machine. I knew my sub way already completed and ready for my pick up when the employee called the name of my sub. The sub was completed so fast that I had not yet even finished retrieving my drink. I finished my dispensing my drink and was told to, “have a good night” as I left the restaurant.

4.) Why is this an example of effective or ineffective performance?

This was an effective behavior because he executed his job promptly and efficiently. I was treated politely from the minute I opened the door until the minute I closed the door. He provided extremely fast speed service.

5.) How do you think the organization supported this behavior through its HRM functions?

Jimmy Johns’ would be in