Taj Hotel Case

Question 1:

If I was a guest at Taj on that fateful day of attack and if I’m still alive luckily, I really salute the courage of the staffs of Taj and patronize the way they tried to support their guests to save them in the attack of 26/11. Such terror attack is always unexpected to anywhere. I would like to memorize what was exactly happened on that day and how I was supported by the staffs and other people who tried to rescue me from this trouble. In such situation, people normally think about themselves first. But in this case, the telecom operator called every guest in the hotel to ask them to stay inside their rooms after locking the doors and taking out the key card, so nobody could open it. So, it meant that the telecom operators were not thinking about themselves only though they were sitting very close to the terrorists. The kitchen stuffs were also helped the lobby people to go outside from behind the kitchen through fire exit by forming a human chain. But, somehow they got caught and 6 stuffs lost their lives. One general manager lost his wife and child, when he was trying to help the guests. So, visiting or staying such a place where people are always ready to serve their best and help their customers is often appreciable to me. Even if I had been a First-time customer or a long-standing customer, I would have definitely patronized the Taj hotel with its staffs and also would like to visit the hotel again and again.

Question 2:

After watching the videos, I understood that the Taj staffs were not properly prepared for handling such attack. If the staff were properly trained, then they could have acted in more structured way to take the guest out of hotel and can saved more lives. To tackle such situation, the Taj could have also assembled armed security forces but which was not there.

I think the reaction could have the more or less similar of the way how the staffs of Taj reacted on these unfaithful days. I also don’t think that any other hotel/industry trained their staff beforehand to tackle with such disaster as well.