Teacher

Service Request SR-kf-001

Generate Monthly Newsletter with Coupons

Organization: Kudler Fine Foods

Locations: Corporate Office

Requester: Yvonne Reynolds, Director of Store Operations

Description of Request:

Utilizing the demographic data from the customer database, create a system that will generate a monthly newsletter with coupons for promotional products. The promotional products will be identified by the purchasing manager each month including the details of the coupons such as quantity, cost and expiration date. The project will also provide reporting on coupon usage and related product sales.

Background of Request:

Conversations with Ms. Kudler to gain improved activity on promotional products and determine the effectiveness of private label coupons.

Expected Results/Impact when completed:

Development of a system that uses the current customer demographic database to generate coupons and a monthly newsletter for promotional products.

^ Top

Service Request SR-kf-002

Analysis of the Kudler Find Foods Internet Site

Organization: Kudler Fine Foods

Locations: All

Requester: Manager

Description of Request:

Analyze the Kudler Fine Foods Internet site.

Background of Request:

A growing number of store customers are using the Web site, and therefore it should be good.

Expected Results/Impact when completed:

A 10-12 page executive summary of the analysis of the Web site that should include the following three sections:

Analysis - This should include:

Review of the Web site from a customer's perspective.

Indication on whether the site is easy to maintain and update.

Discussion of design elements that are effective, including why they are effective.

Proposed Changes - This should include:

Discussion of design elements that should be changed. Include a description of how they should be changed and the rationale for the change.

Discussion of features that should be added to the site and the rationale for including them.

Storyboard of the Revised Site - Use Microsoft PowerPoint to prepare the storyboard.

^ Top

Service Request SR-kf-003

Employee Training

Organization: Kudler Fine Foods

Locations: All

Requester: Manager

Description of Request:

Employee training.

Background of Request:

Kudler does not have standard training modules for new employees. Select an area in Kudler that would require new employee training and, using Microsoft PowerPointÐ'®, prepare a storyboard of the proposed web based training. Evaluate the inclusion of podcasting and the use of combinations of still graphics, video, animations and sounds in the training.

Expected Results/Impact when completed:

Storyboard for an employee web based training module.

^ Top

Service Request SR-kf-004

Implementation Planning

Organization: Kudler Fine Foods

Locations:

Requester:

Description of Request:

We need to outfit technology for two New Store Openings (NSO).

Background of Request:

2 NSOs this year.

Expected Results/Impact when completed:

Management Perspective: To have all technology in place and operational prior to NSO .

^ Top

Service Request SR-kf-005

Desktop OS Evaluation

Organization: Kudler Fine Foods

Locations:

Requester: Internal IT

Description of Request:

Within the IT organization there is a debate on whether desktop operating systems need to be upgraded.

Background of Request:

Operating systems are approaching the end of their life cycle.

Expected Results/Impact when completed:

Conduct an assessment of our current desktop operating systems to determine continued functionality.

Prepare a cost benefit analysis and present to the CIO your findings and recommendations.

^ Top

Service Request SR-kf-006

OS Upgrade Evaluation

Organization: Kudler Fine Foods

Locations:

Requester: